Veterinary Receptionist / Client Service Representative

Doctor; Truckee (CA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k

Paid time off

Job summary

Doctor's Office for Pets in Truckee, CA, is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. You will manage appointments, handle multiple phone lines, process transactions, and assist clients with information about our services.

This part-time role features Tuesday and Thursday shifts from 8am to 5pm, with a supportive team environment and opportunities for growth within a full-service clinic serving dogs, cats, and other small patients.

Qualifications

• Previous experience in a customer service, reception, or client-facing role.
• Veterinary receptionist or healthcare-related experience preferred.
• Proficiency in managing a multi-phone line and coordinating front-desk tasks: communication, organization, scheduling, payments.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and support clients with service information.

Skills

Customer service

Reception

Client-facing

Multi-line phone

Verbal communication

Written communication

Organization

Scheduling appointments

Cash handling

Team collaboration

Job description

Veterinary Receptionist / Client Service Representative

Truckee, CA

Doctor's Office for Pets is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 20 - $25 per hour, for each hour worked
• This is a part-time position with shifts scheduled on Tuesdays and Thursdays from 8am-5pm.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous experience in a customer service, reception, or client-facing role
• Veterinary receptionist or healthcare-related experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

About us:

Doctor's Office for Pets was established in 2006 and provides a comfortable atmosphere for beloved pets. We are a 2-doctor, full-service clinic and primarily see dogs and cats, however, we will treat reptiles, birds, and exotics on occasion. At Doctors Office for Pets, our steady workflow, yet easy-going environment encourages team collaboration and continued development. Our talented staff embraces a positive hospital culture where each member of the team feels valued, and everyone understands the importance each role plays in the success of our practice. We are well-equipped and provide a full range of services, from routine medical care to surgery, laser therapy, behavioral consultations, and more.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $25 USD

Doctor's Office for Pets is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.