Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Salem (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

EAP

401k with company match

Paid time off

Job summary

Western Veterinary Partners seeks an outgoing Veterinary Receptionist/Client Service Representative in Salem, OR to be the welcoming face of Animal Care Center Veterinary Clinic. You will manage appointments, answer phones, handle in-person visits, and process transactions with compassionate, professional service.

Ideal candidates are friendly, organized, and able to navigate emotionally sensitive situations while supporting a team in a fast-paced setting. Full-time, 4/10 schedule, no weekends.

Qualifications

• Prior front-desk experience in a veterinary or healthcare setting preferred.
• Proficiency with multi-line phones and front-desk software is required.
• Strong written and verbal communication; patient and client-focused service.
• Able to stay organized and handle busy periods with a positive attitude.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and patient flow.
• Answer multi-line phones and assist clients in person.
• Process transactions and maintain accurate financial records.
• Provide essential information about services and scheduled procedures.

Skills

Multi-line phone system

Veterinary software

Verbal communication

Written communication

Organizational skills

Appointment scheduling

Cash handling

Team collaboration

Calm under pressure

Tools

Veterinary practice management software

Job description

Veterinary Receptionist / Client Service Representative

Salem, OR

Animal Care Center Veterinary Clinic is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $19 - $22 per hour, for each hour worked
• This is a full-time position with a 4/10 schedule and availability needed Monday through Friday. No Weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Animal Care Center Veterinary Clinic is a trusted and beloved four-doctor veterinary practice serving the community in Salem, Oregon. With a team of experienced veterinarians and compassionate staff, they provide personalized care and attention to each furry patient that comes through their doors. From routine wellness exams to advanced surgical procedures, Animal Care Center Veterinary Clinic is dedicated to promoting the health and well-being of pets while nurturing strong bonds with their owners. Their commitment to excellence and unwavering dedication to animal welfare make them a cornerstone of pet care in the local area.

#LI-RX1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$19 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.