Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Rockport (TX); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with company match

Paid time off

Life Insurance

Disability

Employee Assistance Program (EAP)

Job summary

Bay Breeze Animal Clinic in Rockport, TX is seeking a friendly Client Service Representative to be the welcoming face of our hospital, handling front-desk duties and patient flow.

This role requires 1+ years of customer service, veterinary front-desk experience preferred, ability to manage multi-line phones, process transactions, and provide information about services. The clinic offers a 4/10 schedule and strong team support.

Qualifications

• 1+ years experience in customer service, reception, or client-facing role.
• Experience as veterinary receptionist or healthcare front desk preferred.
• Ability to manage a multi-line phone system while assisting in person.
• Excellent verbal and written communication; compassionate, professional service.
• Strong organization and time management; team player; remains calm under pressure.

Responsibilities

• Greet clients and provide exceptional client experiences.
• Manage appointments and daily patient flow.
• Answer multi-line phones and assist in person.
• Process transactions and handle payments.
• Provide information about services and treatments.

Skills

Customer service

Veterinary experience

Phone management

Communication skills

Compassionate service

Time management

Team collaboration

Calm under pressure

Job description

Veterinary Receptionist / Client Service Representative

Rockport, TX

Bay Breeze Animal Clinic is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation :

• Compensation: $13-$16 per hour, for each hour worked
• This can be a full-time or part-time position, with a 4/10 schedule and availability needed Monday-Friday .

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications and Skill Set :

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Bay Breeze?

At Bay Breeze Animal Clinic, our 2-DVM practice is committed to exceptional veterinary care and dedicated to creating a friendly and caring environment. We believe in fostering an atmosphere of trust between our staff and clients, ensuring that every visit is a positive experience for both pets and their owners.

Our state-of-the-art facility includes a well-stocked pharmacy, an in-hospital surgery suite, a separate dental suite, in-house x-ray capabilities, a closely supervised hospitalization area, and an in-house laboratory. We also collaborate closely with local practices when specialized treatment is required. At Bay Breeze Animal Clinic, we strive to offer sound advice and optimal veterinary care, allowing our clients to enjoy the companionship of their pet for as many years as possible.

If you are dedicated to providing exceptional veterinary care and thrive in a supportive, collaborative environment, Bay Breeze Animal Clinic is the perfect place for you. Join us in our mission to make a difference in the lives of pets and their families.

Pay Range

$13 - $16 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.