Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Mooresville (NC); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Health package

Life insurance

EAP

401k with company match

Paid time off

Pet discount

Uniform allowance

Part-time benefits eligibility

Job summary

Brawley Animal Hospital in Mooresville, NC is seeking an outgoing Client Service Representative to be the welcoming face of our hospital.

In this part-time front-desk role, you will manage appointments, greet clients, answer multi-line phones, and process payments while delivering compassionate service during routine and emotionally sensitive moments.

Experience in veterinary reception is preferred, and Avimark users are especially welcome; no on-call; Saturdays once every 4-6 weeks.

Qualifications

• 2+ years in customer service, reception or client-facing role.
• Veterinary reception experience preferred.
• Ability to manage a multi-phone line system and assist in-person clients.
• Proficient in veterinary practice management software (Avimark preferred).
• Excellent verbal and written communication; compassionate service during tough moments.
• Strong organizational and time management skills; calendar coordination.
• Ability to process payments and maintain financial records.

Responsibilities

• Welcome clients as the-friendly face of the hospital and manage front-desk operations.
• Schedule appointments, coordinate calendars, and manage patient flow.
• Handle multi-line phone system and in-person interactions with poise.
• Process transactions and provide essential information about services.
• Support clients with compassionate, professional service during sensitive situations.

Skills

Customer service

Vet reception

Multi-line phones

Avimark experience

Communication skills

Scheduling appointments

Payment processing

Tools

Avimark

Job description

Brawley Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

Do you already speak the language of veterinary medicine? Do you know what a dental prophy is, how to triage an urgent call, and how to hold space for a client who just got difficult news about their pet? Then you might be exactly who we're looking for.

We're not looking for someone to learn the veterinary world from scratch - we're looking for someone who already lives in it. Whether you're a vet tech or assistant who is ready to hang up your scrubs and step into a part-time front desk role, or someone with veterinary reception experience who wants a practice worth showing up for - this is your opportunity. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where your veterinary background isn't just appreciated - it's the whole point.

Schedule And Compensation

• Compensation: $15.00 - $18.50 per hour, for each hour worked
• Schedule: This is a part-time position, 3 days per week (7:30 AM - 6:00 PM), with availability needed Monday - Friday plus one Saturday half-day (8:00 AM - 12:00 PM) every 4-6 weeks

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Brawley Animal Hospital?

Brawley Animal Hospital is a 3-doctor small animal practice in Mooresville, NC - trusted by the Lake Norman community since 2004 and built by co-owners who genuinely love what they do. The clinic offers a full range of services including wellness, surgery, dentistry, in-house diagnostics, laser therapy, grooming, and nutrition counseling, all under one roof with a team known for going above and beyond for every patient who walks through the door.

Mooresville itself is one of the most desirable places to live in the Carolinas - a lakeside community on Lake Norman, just 30 miles from Charlotte, with a strong local identity, outdoor recreation, and a lifestyle that's hard to beat. No on-call, no weekends (just a half-day Saturday once a month), and a team of long-tenured colleagues who chose to stay - because this is genuinely a great place to work.

Pay Range

$15-$18.50 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.