Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Menomonee Falls (WI); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

EAP

401k

Paid time off

Job summary

Western Veterinary Partners’ Family Pet Clinic in Menomonee Falls, WI seeks a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support daily front-desk operations. You will handle multi-line phones, assist clients with services, and process transactions with empathy and accuracy.

The role offers a flexible schedule with part-time or full-time options, Monday–Saturday availability, and a benefits package including health, life, EAP,

Qualifications

• 1+ year of experience in customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare front-desk experience preferred
• Proficient with multi-phone line systems and in-person client interactions
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Strong verbal and written communication skills
• Team-oriented and able to stay calm in busy periods

Responsibilities

• Greet clients and provide exceptional front-desk service
• Manage appointments and daily patient flow
• Answer multi-line phone system and assist on-site clients
• Process transactions and maintain accurate financial records
• Support clients with information about services and hospital policies

Skills

Customer service experience

Front-desk experience

Multi-line phone handling

DaySmart Vet software

Verbal and written communication

Organizational skills

Appointment scheduling

Payment processing

Team-oriented

Calm under pressure

Tools

DaySmart Vet

Job description

Veterinary Receptionist / Client Service Representative

Menomonee Falls, WI

Family Pet Clinicis seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $16-$18 per hour, for each hour worked
• This is a part-time or full-time position, with a flexible 5/8s, schedule and availability needed Monday-Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially DaySmart Vet,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Family Pet Clinic?

Family Pet Clinic is a full-service veterinary clinic in Menomonee Falls dedicated to providing compassionate, high-quality care for pets at every stage of life. Our three-doctor veterinary team values teamwork, client education, and staying current with modern veterinary medicine, all while creating a welcoming and supportive environment for pets, clients, and staff.

#LI-CM2

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16 - $18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.