Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Los Gatos (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

The Whole Pet Vet Hospital & Wellness Center in Los Gatos, CA is seeking an outgoing Veterinary Receptionist/Client Service Representative to greet clients, manage appointments, and support patients in a fast-paced front-desk role.

This full-time position offers $22–$26 per hour, Monday–Friday, with a comprehensive benefits package including health, dental, vision, life and disability insurance, 401k, and paid time off. Fear Free handling and compassionate client service are emphasized.

Qualifications

• Front-desk experience in veterinary or healthcare settings required.
• Fear Free Certification or willingness to obtain.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Experience scheduling appointments and managing calendars preferred.
• Ability to process payments and maintain records.
• Positive, team-oriented attitude.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage multi-line phone system and in-person interactions.
• Schedule appointments and coordinate daily patient flow.
• Process transactions accurately and maintain financial records.
• Provide information about services and assist clients with needs.

Skills

Phone line management

Verbal communication

Written communication

Compassionate service

Organizational skills

Appointment scheduling

Cash handling

Team collaboration

Calm under pressure

Job description

Veterinary Receptionist / Client Service Representative

The Whole Pet Vet Hospital & Wellness Centeris seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 22 - $26 per hour, for each hour worked
• This is a full-time position with a 5/8 schedule and availability needed Monday through Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with choice of United Healthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program
• 401k with company match starting in 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience required
• Fear Free Certification or willingness to become certified
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About us:

The Whole Pet Vet Hospital and Wellness Center in Los Gatos, CA is a modern, progressive practice offering integrative care including rehab and acupuncture. We practice Fear Free handling to ensure the comfort and well-being of our patients during their visits. Our team approaches every aspect of our patients’ wellness to provide the highest quality, comprehensive care. We are proud to meet not only the needs of our patients through excellent medicine and service, but also the needs of our team by prioritizing a positive culture and work-life balance.

#LI-RX1

Pay Range

$22 - $26 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.