Veterinary Receptionist / Client Service Representative

Family Pet Clinic; Menomonee Falls (WI); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life insurance

Disability insurance

EAP

401k with company match

Paid time off

Job summary

Family Pet Clinic in Menomonee Falls, WI is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments and patient flow, handle phone lines and in-person interactions, and process transactions with compassion and efficiency.

The role emphasizes friendly, detail-oriented service within a team-focused environment, with benefits and a flexible schedule for part-time or full-time work.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency with a multi-phone line system and DaySmart Vet software is preferred.

Responsibilities

• Greet clients and create a welcoming hospital experience.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and maintain financial records.

Skills

Customer service

Front-desk experience

Communication skills

Multi-line phones

Team player

Tools

DaySmart Vet

Job description

Veterinary Receptionist / Client Service Representative

Menomonee Falls, WI

Family Pet Clinicis seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $16-$18 per hour, for each hour worked
• This is a part-time or full-time position, with a flexible 5/8, schedule and availability needed Monday-Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially DaySmart Vet,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Family Pet Clinic?

Family Pet Clinic is a full-service veterinary clinic in Menomonee Falls dedicated to providing compassionate, high-quality care for pets at every stage of life. Our three-doctor veterinary team values teamwork, client education, and staying current with modern veterinary medicine, all while creating a welcoming and supportive environment for pets, clients, and staff.

Pay Range

$16 - $18 USD

Family Pet Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.