Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Town of Grafton (WI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with company match

Paid time off

Job summary

Best Friends Veterinary Center in Grafton, WI is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and coordinate daily patient flow.

This full-time role offers a 4/10 schedule with Monday through Saturday availability, multi-line phone handling, and payment processing using Avimark software. Ideal candidates are friendly, detail-oriented, highly organized, and able to stay calm under pressure.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Experience working with veterinary practice management software, especially Avimark.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service to clients in routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Welcomes clients and serves as the welcoming face of the hospital.
• Manages appointments and daily patient flow.
• Handles multi-line phone system and in-person interactions.
• Processes transactions and maintains financial records.
• Provides clients with essential information about services.

Skills

Multi-line phone handling

Customer service

Verbal and written communication

Organizational skills

Time management

Scheduling

Payments processing

Tools

Avimark

Job description

Veterinary Receptionist / Client Service Representative

Grafton, WI

Best Friends Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17-$19 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Best Friends Veterinary Center?

At Best Friends Veterinary Center in Grafton, WI, we pride ourselves on providing exceptional care for pets while fostering a warm and welcoming environment for both clients and staff. With a dedicated team of compassionate professionals, state-of-the-art facilities, and a commitment to personalized service, we strive to exceed the expectations of every pet owner who walks through our doors. Our comprehensive veterinary services, combined with our passion for animal welfare, make us a trusted partner in pet care within the Grafton community.

#LI-CM2

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17 - $19 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.