Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Tulsa (OK); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Part-time eligible benefits

Job summary

Animal Medical & Surgical Hospital in Tulsa, OK seeks an outgoing Veterinary Receptionist/Client Service Representative to serve as the welcoming face of our hospital. You will manage appointments, handle multi-line phones, process transactions, and provide essential information about our services.

The ideal candidate is friendly, detail-oriented, and highly organized, thriving in a team-focused customer service environment. This full-time position offers a competitive pay range and benefits.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency: manage a multi-line phone system while assisting in-person clients.
• Experience working with veterinary practice management software, especially Cornerstone, preferred.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service to clients during routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Greet clients and support a welcoming, efficient front-desk experience.
• Manage appointments and daily patient flow to optimize schedule.
• Answer multi-line phone system and assist clients in person.
• Process transactions and maintain accurate financial records.
• Provide information about services and support clients with questions.

Skills

Customer service

Front desk

Multi-line phones

Cornerstone

Communication

Team collaboration

Calendar management

Payment processing

Calm under pressure

Tools

Cornerstone

Job description

Animal Medical & Surgical Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $13 - $16er hour, for each hour worked
• This is a full-time position, with a 3/10 or 4/10 schedule and availability needed Monday-Saturday. Saturdays are Required.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Cornerstone, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Animal Medical & Surgical Hospital?

Animal Medical & Surgical Hospital is proud to serve Tulsa and the surrounding communities with a dedicated team of two experienced veterinarians committed to providing exceptional patient care. Since 1983, we have built a reputation for delivering the highest level of veterinary medicine while fostering a welcoming, compassionate environment for pets and their families. We believe in treating every patient as if they were our own, providing the same loving attention and personalized care. Our highly trained doctors and support staff work collaboratively to deliver comprehensive medical, surgical, dental, and preventive care, ensuring every pet receives outstanding care throughout every stage of life.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job- related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$13—$16 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Candidate Privacy Notice