Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Wichita (KS); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Package: Medical, Dental, and V

Life Insurance and Disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Wellspring Animal Hospital is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. You will manage appointments, handle phones and in-person interactions, process transactions, and support clients with information about our services in a fast-paced environment.

The role requires a friendly, detail-oriented, and organized individual who thrives in a team-focused customer service setting and can provide compassionate care to clients during routine and

Qualifications

• 1+ year of customer service, reception, or client-facing experience.
• Veterinary receptionist or healthcare front-desk experience preferred.
• Proficient in compassionate client service, organization, payment handling, and teamwork.

Responsibilities

• Greet clients and be the welcoming face of the hospital.
• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow; handle multi-line phones and in-person interactions.
• Process transactions accurately and support clients with information about services.

Skills

Customer service

Reception

Payment processing

Team collaboration

Calm under pressure

Job description

Wellspring Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $15 - $18 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday and every other Saturday.

Full-Time Benefits Package*

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Wellspring?

At Wellspring Animal Hospital, you'll be part of a close-knit, 3-doctor team dedicated to providing exceptional care for pets and the people who love them. As a full-service companion animal hospital, we combine high-quality medicine with a compassionate, personalized approach that puts both patients and clients at the center of everything we do. Our team is passionate about building lasting relationships with pet owners through education, preventive care, and individualized treatment plans. We believe great veterinary medicine starts with collaboration, respect, and a shared commitment to improving the lives of animals. If you're looking for a hospital where your skills are valued, your professional growth is encouraged, and your work makes a meaningful difference every day, Wellspring Animal Hospital offers the supportive, team-oriented environment you've been searching for.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15—$18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.