Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Guthrie (OK); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Health insurance

Life insurance & disability

401k with company match

Paid time off

Job summary

Western Veterinary Partners’ Guthrie Pet Hospital in Guthrie, OK, seeks a Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, handle phones, and support the veterinary team with patient flow.

The role blends front-desk duties with hands-on patient support in a fast-paced, team-focused environment. Experience in a veterinary front desk and Pulse is preferred.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.

Responsibilities

• Answering phones and assisting in-person clients.
• Check clients and patients in and out; assist with patient handling.
• Process payments and maintain financial records.
• Support DVMs and team; assist with basic patient care as needed.

Skills

Customer service

Front desk

Pulse software

Phone system

Communication

Tools

Pulse

Job description

Veterinary Receptionist / Client Service Representative

Guthrie Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

This position is not limited to reception duties. The ideal candidate will be comfortable working as part of the entire veterinary team and assisting wherever needed. Responsibilities may include answering phones, checking clients and patients in and out, patient restraint and handling, cleaning and maintaining hospital areas, assisting the DVMs, and providing minor patient care and support.

Ideal candidates are friendly, detail-oriented, highly organized, adaptable, and willing to jump in wherever needed. The ability to balance excellent customer service with hands-on patient support in a fast-paced, team-focused environment is essential.

Schedule and compensation:

• Compensation: $13 - $15 per hour, for each hour worked
• This is a part-time position, with a Flexible schedule and availability needed Monday-Friday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Pulse,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Guthrie Pet Hospital?

Guthrie Pet Hospital, located in Guthrie, Oklahoma, is a 3-DVM practice dedicated to providing exceptional veterinary care for pets in a warm and welcoming environment. Our experienced veterinarians and caring support staff work together to offer a wide range of services tailored to the individual needs of each patient.

From routine wellness exams and vaccinations to advanced diagnostics and surgical procedures, Guthrie Pet Hospital prioritizes the health and well-being of every pet while nurturing strong, lasting relationships with their owners. As a trusted partner in pet healthcare within the local community, the team is committed to providing compassionate, personalized care and ensuring every patient receives the highest standard of attention.

#LI-CM2

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$13 - $15 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.