Veterinary Receptionist / Client Service Representative

Pine Woods Animal Hospital; City of North Tonawanda (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off in accordance with site

Personal pet discount

Uniform allowance

Job summary

Pine Woods Animal Hospital is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital in a fast-paced environment. You will manage appointments, handle multi-line phones, assist clients in person, and process transactions with care.

Ideal candidates are detail-oriented, organized, and thrive in a team-based customer service setting. This full-time role offers a comprehensive benefits package and opportunities to grow with a respected

Qualifications

• 1+ year of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency with a multi-line phone system and in-person client assistance.
• Experience with veterinary practice management software, especially Avimark.
• Excellent verbal and written communication; compassionate, professional service.
• Strong organizational and time management skills; scheduling experience.
• Ability to process payments and maintain financial records.

Responsibilities

• Greet clients and serve as the welcoming face of Pine Woods Animal Hospital.
• Schedule appointments and manage daily patient flow.
• Answer multi-line phones and assist in-person clients.
• Process transactions and maintain accurate financial records.
• Provide information about services and assist clients with their needs.
• Collaborate with team to maintain high-quality client service during busy periods.

Skills

Customer service

Front desk

Phone handling

Communication

Scheduling

Payments processing

Team player

Tools

Avimark

Job description

Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - 19 per hour, for each hour worked
• Schedule: This is a full-time position, with a flexibleschedule offering a variety of different shift times/durations and availability needed Monday - Friday and rotating Saturday shifts from 8a - 12p.
  • You’d typically rotate Saturdays, working 1-2 Saturday shifts each month.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M Minimum qualifications and skill set:

• 1+ yearsof experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why join our team?

Pine Woods Animal Hospital is a progressive, 7-doctor practice with a close-knit, long-tenured team and a strong reputation in the community. Our unique two-building campus — featuring a dedicated Wellness Center and Surgery & Rehabilitation Center — allows us to offer advanced services like acupuncture, rehab therapy, dentistry with full-mouth radiographs, and complex soft-tissue surgery.

You’ll work alongside a strong team of LVTs and experienced assistants, collaborative doctors with diverse clinical interests, all in a hospital that prioritizes efficiency, communication, and high-quality care. If you’re looking for a place where you can fully utilize your skills, continue growing, and be part of a supportive, well-established team, Pine Woods is an excellent place to build your career.

New York Pay Range

$17—$19 USD

This is a good-faith estimate based on the role’s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17—$19 USD

Pine Woods AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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