Veterinary Receptionist

Pine Plains Veterinary Hospital; Town of Pine Plains (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Pine Plains Veterinary Hospital in Pine Plains, NY is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients and their pets. You will set the tone for visits, handle sign-ins, scheduling, and payments with courtesy and accuracy.

We seek a customer service professional who thrives in a fast-paced environment, communicates clearly, and is passionate about animal care. Benefits include health coverage, PTO and a 401(k).

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Strong organizational and multitasking

Calm, professional demeanor

Job description

Pine Plains Veterinary Hospital is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

Salary: $19-$21 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position averaging 35–38 hours per week. The schedule is as follows: Monday: 7:30 AM – 2:00 PM, Tuesday: 7:30 AM – 6:00 PM, Wednesday: 7:30 AM – 6:00 PM, Thursday: Off, Friday: 7:30 AM – 2:00 PM and Every Other Saturday: 7:30 AM – 1:00 PM. Flexibility is required to accommodate schedule adjustments and provide coverage for other team members during planned or unplanned absences.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Pine Plains Veterinary Hospital

Pine Plains Veterinary Hospital, located in Pine Plains, NY, has been a trusted, full-service veterinary practice since 1932. We are accredited by the American Animal Hospital Association, underscoring our commitment to high-quality medical care. We serve both companion animals and farm pets, offering a comprehensive range of services, from preventive care like wellness exams and vaccinations to diagnostics, surgery, dental care, and pain management.

Our team is comprised of dedicated, experienced professionals, including veterinarians, licensed veterinary technicians, and support staff, all working together to deliver compassionate, personalized care. At Pine Plains, we believe in “personal service with quality care at a reasonable price.” We’re proud of our legacy, and we’re committed to building long-term relationships with both our clients and their pets.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.