Receptionist

Chino Hills; Chino Hills (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Disability coverage

Employee Assistance Program

Teladoc 24/7 access

Discounted veterinary care for you and

Online discount platform access

Job summary

Mission Pet Health is seeking a friendly receptionist to join our veterinary family. You will be the first point of contact for clients, handle multi-line calls, schedule appointments, and process payments while upholding compassionate care standards.

We're a network-backed practice offering competitive benefits, professional growth opportunities, and a collaborative culture. Weekend and holiday shifts may be required to support patient care.

Qualifications

• Experience delivering outstanding customer service in a fast-paced setting.
• Excellent communication skills in person and over the phone.
• Strong organizational abilities and attention to detail.
• Willingness to work weekends and holidays as needed.
• Experience with veterinary software is preferred.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain accurate records, schedule appointments, and handle payments.
• Advocate for Pet Health: educate clients on services and preventative care.
• Embody Compassion and Empathy: provide a calm, respectful presence to clients and pets.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software experience

Tools

Veterinary software

Job description

At Pets N Vets Animal Hospital, our mission is to treat every patient just like one of our own pets. This commitment to superior patient care and client service has resulted in a fantastic community reputation, reflected by our excellent 4.7-star Google rating. Since opening in 2022, we have focused on building a compassionate and knowledgeable environment where you are truly a valued part of the process. If you are ready to use your skills in a setting defined by comprehensive medicine and genuine mentorship, this is where you can do your best work.As part of a larger network of hospitals, you gain the benefits of localized care backed by enterprise-level support. We are dedicated to ensuring every teammate has the resources to grow professionally. This means providing programs that help you achieve your career goals, such as becoming a credentialed technician or moving into leadership roles. You will collaborate closely with our lead veterinarian, Dr. Cobian, and Dr. Weiss, receiving continuous mentorship and access to internal specialty consultations to support complex case management and ensure that you succeed.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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