Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Brooklyn Park (MN); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability coverage

Employee Assistance Program

401k with company match

Paid time off

Job summary

Northbrook Animal Hospital is seeking a friendly Veterinary Receptionist/Client Service Representative to greet clients and manage daily flow. You will handle phone lines, schedule appointments, and assist clients with service information in a fast-paced setting.

Ideal candidates bring 1+ year of front-desk experience, proficiency with practice management software (Impromed preferred), and strong communication. This is a full-time, on-site role with a 4/10 schedule and Mon-Fri availability.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency with a multi-line phone system and in-person client interactions.
• Experience with veterinary practice management software, preferably ImproMed.
• Strong verbal and written communication, and professional client service.
• Ability to stay organized, proactive, and calm during busy periods.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and patient flow, answer phones, and assist clients.
• Process transactions and maintain accurate financial records.
• Support the veterinary team with information about services and procedures.

Job description

Veterinary Receptionist / Client Service Representative

Northbrook Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $21-$23 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially ImproMed, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Northbrook Animal Hospital?

Located in the Brooklyn Park and Coon Rapids area, Northbrook Animal Hospital provides wellness care, diagnostics, surgery, dentistry, behavior counseling, and more. Our newly renovated hospital combines modern equipment with a warm, welcoming environment where our three-doctor team and talented support staff work together to provide exceptional patient and client care. If you're looking for a CSR or Receptionist role where you can build meaningful relationships with clients, keep the hospital running smoothly, and be an essential part of the patient experience, we'd love to meet you. You'll have the opportunity to use your communication and organizational skills, support the veterinary team, educate and assist clients, and contribute to a collaborative hospital that is investing in its team and future.

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#LI-CM2

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$21 - $23 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.