Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Champlin (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Elm Creek Animal Hospital in Champlin, MN, is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. You will handle phone inquiries, assist with in-person visits, and process payments while delivering compassionate, professional service in a fast-paced setting.

The role requires strong organization, excellent communication, and a team-oriented attitude.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency with multi-line phone systems and client interactions.

Responsibilities

• Greet clients and act as the welcoming face of the hospital.
• Manage appointments and daily patient flow, coordinating calendars.
• Handle multi-line phones and in-person interactions with clients.
• Process transactions and provide information about services.

Skills

Multi-line phone handling

Front-desk experience

Verbal and written communication

Compassionate client service

Organizational skills

Appointment scheduling

Cash handling and payments

Tools

ImproMed

Job description

Veterinary Receptionist / Client Service Representative

Champlin, MN

Elm Creek Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 21 - $23 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially ImproMed, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Elm Creek Animal Hospital?

Elm Creek Animal Hospital in Champlin, Minnesota, is dedicated to providing exceptional veterinary care with a focus on compassion, integrity, and community involvement. Our experienced team of 6 DVMs and 8+ LVTs, is committed to fostering lifelong relationships with our clients and their beloved pets. With state-of-the-art facilities and a warm, welcoming atmosphere, we strive to exceed expectations in every aspect of pet healthcare.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$21 - $23 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.