Veterinary Receptionist / Client Service Representative

North Hills Animal Hospital & Resort; Raleigh (NC); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health package

401k with company match

Paid time off

Life insurance and disability

Employee Assistance Program (EAP)

Job summary

North Hills Animal Hospital & Resort in Raleigh, NC is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments and patient flow, and handle phones and payments with care.

Ideal candidates are organized, detail oriented, and able to stay calm in a busy clinic. This part-time role offers a flexible schedule, competitive hourly pay, and a supportive team focused on compassionate veterinary care.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in managing a multi-phone line system while assisting in-person clients
• Experience with veterinary practice management software, especially Avimark, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service in routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Responsibilities

• Greet clients and serve as the welcoming face of the hospital
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions and payments
• Provide essential information about services to clients
• Support team with front-desk operations and scheduling

Skills

Customer service

Excellent communication

Organization

Team player

Calm under pressure

Tools

Avimark

Job description

Veterinary Receptionist / Client Service Representative

North Hills Animal Hospital & Resort is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, self-motivated, and thrive in a team-focused customer service environment where initiative and attention to detail are valued every single day.

Schedule and compensation:

• Compensation: $16.00 – $18.00 per hour, for each hour worked
• Schedule: This is a part-time position (20–30 hours per week) with a flexible schedule and availability needed Monday–Sunday
  • Shifts vary and can range from 7:20 AM–6:00 PM, 12:00–6:00 PM, 7:20 AM–1:00 PM, and others depending on daily needs.
  • Weekend availability is required for 1–2 short shifts per month (Saturday and Sunday, approximately 5:00–6:00 PM).
  • No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose North Hills Animal Hospital & Resort?

Since 1945,North Hills Animal Hospital & Resorthas proudly served the Raleigh community, providingexceptional medicine with genuine compassion and integrity. Our modern, beautifully designed facility offers a full range of services including wellness care, dentistry, soft tissue surgery, boarding, and grooming.

We’re afull-servicehospital that’s growing, and we take pride in our team’sdedication to quality medicine, efficiency, and communication. With a long-standing reputation for excellence and a focus on work-life balance, we offeran environment where veterinary professionals can thrive and build lasting careers.

Pay Range

$16 - $18 USD

North Hills Animal Hospital & Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.