Veterinary Receptionist / Client Service Representative

Del Norte Animal Clinic; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with company match

Paid time off

Job summary

Del Norte Animal Clinic in Albuquerque seeks a friendly Veterinary Receptionist / Client Service Representative to greet clients and manage appointments in a fast-paced front desk.

You will answer multi-line phones, handle transactions, and provide information about services while delivering compassionate customer service to every client.

The role offers flexible full-time or part-time schedules with 8-hour shifts, Monday–Saturday, including Saturday mornings, and a robust benefits package.

Qualifications

• 1+ year of customer service/front-desk experience.
• Experience in veterinary/front-office preferred.
• Excellent verbal and written communication skills.
• Ability to manage multi-line phone system while assisting in-person clients.

Responsibilities

• Greet clients and deliver exceptional service at the front desk.
• Manage appointment scheduling and patient flow.
• Answer multi-line phones and assist in-person clients.
• Process transactions accurately and maintain records.

Skills

Customer service

Phone system

Front desk

Verbal communication

Team collaboration

Tools

Veterinary software

Job description

Veterinary Receptionist / Client Service Representative

Del Norte Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representativeto serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15 - $19 per hour for each hour worked
• This is a flexible, full-time, or part-time position, with 8-hour shifts and availability needed Monday-Saturday. Saturday mornings are required.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ year of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially [insert software], preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Grow Your Veterinary Career with Us!

Del Norte Animal Clinic is an AAHA-accredited, 4-doctor small-animal practice caring for dogs and cats. The hospital offers digital X-ray, digital dental radiography, and a stand-alone isolation ward, supporting both routine and medical cases in a dedicated clinical environment. The practice is an opportunity to work with an established veterinary team focused on compassionate, personalized care while building skills in general practice, diagnostics, and surgery. Located in Albuquerque beneath the Sandia Mountains, the area offers a mix of Southwestern culture, outdoor recreation, local dining, arts, and easy access to historic Old Town and the city's many amenities.

Pay Range

$15 - $19 USD

Del Norte Animal Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.