Lead Veterinary Receptionist / Client Services Representative

Western Veterinary Partners; Santee (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Jamacha Pet Vets is seeking a Lead Veterinary Receptionist / Lead Client Service Representative to be the first point of contact, handling scheduling, payments, and client communications while supporting our leadership team with front desk operations.

You will oversee daily workflows, train fellow CSRs, and ensure every client interaction reflects kindness, clarity, and professionalism in a fast-paced environment.

Qualifications

• 3+ years of experience in a reception role.
• Previous veterinary receptionist or healthcare front-desk experience required.
• Proficiency in client service, communication, leadership, veterinary terminology, scheduling, and medical records workflows.

Responsibilities

• Schedule appointments and manage client communications.
• Process payments and assist with front desk operations.
• Oversee daily front desk workflows and train CSRs.
• Maintain a welcoming, professional client experience.

Skills

Client communication

Leadership

Veterinary terminology

Front desk operations

Organization

Job description

Lead Veterinary Receptionist / Client Services Representative

Jamacha Pet Vets is seeking an experienced and compassionate Lead Veterinary Receptionist / Lead Client Service Representative (CSR) to join our exceptional team. As the first point of contact for our clients, CSRs play a critical role in creating a welcoming, supportive environment and building lasting trust in our veterinary care.

In this role,you’llnot only provide outstanding customer service—scheduling appointments, managing client communications, processing payments, and offering guidance on our services—and also join our leadership team toassistwith front desk operations .You’lloversee daily workflows,supportand train fellow CSRs, and ensure that every client interaction reflects our commitment to kindness, clarity, and professionalism.

Ifyou'rea natural leader who thrives in a fast-paced, team-oriented setting and is passionate about helping people and pets,we’dlove to hear from you.

Schedule and compensation:

• Compensation: $20 - $25per hour, for each hour worked
• This is a full-time position, with a 5/8 schedule and availability needed Monday-Friday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a reception role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Strong client service and communication skills – Able to communicate professionally and compassionately with clients, including during stressful or emotional situations.
  • Leadership and team support – Experience providing guidance, training, coaching, or day-to-day support to other team members.
  • Veterinary practice knowledge – Familiarity with veterinary terminology, appointment scheduling, medical records, client communication, and general hospital workflows.
  • Organization and multitasking – Able to prioritize competing needs, manage front-desk workflows, and remain organized in a fast-paced environment.
  • Problem-solving and conflict resolution – Comfortable addressing client concerns, resolving issues professionally, and making sound decisions while maintaining a positive client experience.

Jamacha Pet Vets is an 8-doctor small-animal practice with 3 credentialed technicians caring for dogs and cats. The freestanding hospital offers digital X-ray, digital dental radiography, IDEXX and in-house laboratory capabilities, laser therapy, and ultrasound. The team provides general soft tissue surgery as well as orthopedic procedures supported by a residency-trained doctor, with opportunities for advanced case exposure and continued growth. Staff are encouraged to develop their skills and make the most of their roles in a responsive, client-focused environment, with future expansion opportunities being considered. Santee offers a relaxed community, abundant hiking and biking, and easy access to San Diego's beaches, dining, and entertainment.

#LI-HF1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $25 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.