Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Advance (MO); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health package

401k with company match

Paid time off

Pet discount

Job summary

Animal Hospital of East Davie in Advance, NC seeks an outgoing Client Service Representative to be the welcoming face of our boarding and grooming facility. You will manage appointments, daily patient flow, and multi-line phones while delivering compassionate service to clients.

This full-time role offers a set schedule, $15–$17 per hour, a strong benefits package, and opportunities to support care from wellness visits to urgent care, boarding, and grooming through our Davie Dog House.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary front-desk or healthcare environment preferred.
• Experience with boarding or grooming facilities is a plus.
• Proficiency with multi-line phone systems and scheduling.

Responsibilities

• Greet clients and serve as the welcoming face at the front desk.
• Schedule appointments, coordinate calendars, and manage daily flow.
• Answer phones, assist in-person clients, and handle transactions.
• Provide information about services including wellness, urgent care, boarding, and grooming.

Skills

Customer service

Reception

Scheduling

Multi-line phones

Team player

Communication

Cash handling

Tools

Avimark

Job description

Animal Hospital of East Davie is seeking an outgoing Client Service Representative to serve as the welcoming face of our boarding and grooming facility!

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for everything from routine wellness visits to urgent care, boarding, and grooming through our Davie Dog House. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where clients know you by name and you genuinely love coming to work.

Schedule and compensation:

• Compensation: $15 - 17 per hour, for each hour worked
• Schedule: This is a full-time position with a set, predictable schedule — Monday, Tuesday, Wednesday, and Friday. Shifts rotate between 6 and 10 hours depending on the day, totaling approximately 30–32 hours per week. You’ll always know when you’re coming in, and you’ll have Thursdays and weekends to recharge. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Experience with boarding and grooming facilities is preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Animal Hospital of East Davie?

Animal Hospital of East Davie is a 3-doctor small animal and pocket pet practice in Advance, NC — founded in 2004 and built over 20 years into a full-service hospital offering general medicine, urgent care, soft tissue surgery, canine reproduction, dentistry, diagnostics, and full boarding and grooming through the Davie Dog House. Fear Free certified, well-equipped, and driven by a team that has been together for years and genuinely likes each other — this is the kind of clinic where clients know the staff by name and staff actually stay.

We’re heading into our most exciting chapter yet: a brand-new 9,000 sq ft facility is breaking ground in 2026 right on our current property. It’s the right time to join a practice that’s growing with intention, in one of North Carolina’s fastest-growing communities just outside Winston-Salem. Set schedules, time-and-a-half Saturdays, 50% insurance contribution, and a drama-free culture that takes as much pride in how we treat each other as how we treat our patients.

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Pay Range

$15—$17 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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