Veterinary Receptionist / Client Service Representative (CSR)

Barkera Corp.; Town of Florida (NY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Pet care discounts

Professional development

Structured learning pathways

Team-centered culture

Advancement opportunities

Job summary

Barkera Corp. is seeking a Veterinary Receptionist / Client Service Representative to provide a warm, organized front desk experience in a Davie, Florida hospital caring for dogs and cats. You will handle appointments, client communication, and education on services and preventive care.

The role emphasizes compassionate client/patient interaction, accurate records, and teamwork with technicians and doctors in a busy Broward County practice.

Qualifications

• Strong communication skills (written and verbal).
• Professional phone etiquette.
• Excellent organizational skills.
• Ability to multitask and prioritize under pressure.
• Strong work ethic and reliability.
• Strong attention to detail.
• Compassion for animals and families; focus on client experience.
• Fear Free awareness preferred but not required.

Responsibilities

• Creating a welcoming and organized front desk environment.
• Managing appointment scheduling and client communication.
• Supporting hospital workflow efficiency.
• Educating pet owners about services, policies, and preventative care.
• Making the client experience positive and welcoming.

Skills

Strong communication

Phone etiquette

Organizational skills

Multitasking

Work ethic

Attention to detail

Compassion for animals

Fear Free awareness

Job description

Veterinary Receptionist / Client Service Representative (CSR) Davie, Florida | Full-Time or Part-Time | In-Person Position

Our veterinary hospital in Davie, Florida is seeking a professional, compassionate, and detail-oriented Veterinary Receptionist / Client Service Representative (CSR) to join our growing team. We proudly serve dogs and cats throughout Davie, Weston, Plantation, Fort Lauderdale, and surrounding Broward County communities. Our hospital is committed to high standards of veterinary medicine, preventative care, client education, and compassionate patient handling. As the first and last point of contact for our clients, this role is essential to delivering an exceptional veterinary client/patient experience.

About Our Veterinary Hospital

We are an educational veterinary hospital dedicated to raising the standard of care in South Florida. Our hospital:

• Invests back into our community through education for both our team and our clients
• Teaches and promotes a proactive approach to preventative pet care
• Integrates both Western and Eastern medicine to support each patient’s needs
• Prioritizes compassionate communication and Fear Free principles
• Invests in team development through structured learning paths
• Cultivates a positive, growth-focused culture

Position Overview

The Veterinary Receptionist / Client Service Representative is responsible for:

• Creating a welcoming and organized front desk environment
• Managing appointment scheduling and client communication
• Supporting hospital workflow efficiency
• Educating pet owners about services, policies, and preventative care
• Making the client experience positive and welcoming

Client Interaction & Communication

• Greet clients and patients warmly upon arrival
• Answer multi-line phones professionally and efficiently
• Schedule appointments accurately and strategically
• Confirm appointments and manage follow-up reminders
• Explain hospital services, policies, and preventative care programs
• Provide clear communication regarding estimates and invoices
• Handle sensitive situations with empathy and professionalism

Administrative Duties

• Maintain accurate client and patient records
• Process payments and manage billing transactions
• Coordinate medical record requests
• Support prescription refill processing
• Assist with inventory coordination when needed

Workflow & Team Support

• Communicate clearly with veterinary technicians, doctors and team
• Help manage appointment flow and minimize wait times
• Support client education initiatives
• Maintain a clean, organized, and welcoming reception area

Qualifications

Preferred:

• Experience as a Veterinary Receptionist or Client Service Representative
• Experience in a veterinary hospital, medical office, or animal care setting
• Bonus if experienced with IDEXX Cornerstone veterinary practice software

Required:

• Strong communication skills (written and verbal)
• Professional phone etiquette
• Excellent organizational skills
• Ability to multitask and prioritize under pressure
• Strong work ethic and reliability
• Strong attention to detail
• Compassion for animals and their families and overall client experience
• Fear Free awareness or certification is preferred but not required.

Benefits

What Makes Our Hospital Different? We are not a transactional veterinary clinic. We are building a new model of veterinary care through proactive education and positive hospital culture in Davie and Broward County that:

• Emphasizes proactive and preventative pet care
• Invests in education for both clients and staff
• Encourages long-term professional growth
• Maintains high standards in communication and client/patient advocacy
• Supports both Western diagnostics and Eastern integrative care

Schedule Options

Full-Time Part-Time Some flexibility may be available Weekend availability may be required depending on hospital hours.

Compensation & Benefits

Compensation is competitive for the Davie / Weston / Fort Lauderdale veterinary market and based on experience. Benefits may include:

• Paid time off
• Employee pet care discounts
• Ongoing professional and educational development opportunities
• Structured learning pathways
• Positive, team-centered culture
• Advancement opportunities within hospital operations

Equal Opportunity Statement

Barkera Corp. is an equal opportunity employer. We are committed to fostering a diverse, inclusive, and respectful work environment. All qualified candidates will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.