Veterinary Receptionist/Customer Service Representative

East Bend Animal Hospital; Bend (OR); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

East Bend Animal Hospital in Bend, Oregon is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and guide daily patient flow. You will handle multi-line phones and in-person interactions with compassion and clarity.

Ideal candidates have at least 1 year of customer service experience; veterinary front-desk experience is a plus. This full-time role offers $17–$20 per hour, with benefits including medical/dental/vision, 401k with

Qualifications

• 1 year of experience in a customer service, reception, or client-facing role
• Veterinary receptionist or healthcare front-desk experience preferred
• Proficiency with multi-line phone systems and in-person client interactions
• Strong verbal and written communication, compassionate service

Responsibilities

• Greet clients and serve as the welcoming face of the hospital
• Manage appointments and daily patient flow
• Answer multi-line phones and assist clients in person
• Process transactions and maintain financial records
• Provide information about services and support to clients

Skills

Customer service

Reception/front desk

Phone handling

Written communication

Scheduling

Cash handling

Team player

Job description

East Bend Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17-20 per hour, for each hour worked
• This is a full-time position, with a flexible schedule and availability needed Monday- Saturday, with flexibility on which days are worked.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1 years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

East Bend Animal Hospital, situated in Bend, Oregon, is dedicated to providing compassionate and comprehensive veterinary care for pets in a modern and welcoming environment. With a team of four experienced veterinarians and a caring support staff, the hospital offers a wide range of services tailored to meet the individual needs of each furry companion. From preventive care and wellness exams to advanced diagnostics and surgical procedures, East Bend Animal Hospital prioritizes the health and well-being of pets while nurturing strong bonds with their owners.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Pay Range
$17-$20 USD
East Bend Animal Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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