Veterinary Receptionist (Client Liaison)

Sactown Vet; Sacramento (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discount

Paid vacation and sick time

Uniform provided

Retirement plan

Job summary

Sactown Vet in Sacramento seeks a warm client liaison to help keep clients and their pets comfortable during visits. You will support emotional clients, share updates, and help with charging out and scheduling follow‑ups in a calm, Fear-Free, dog- and cat‑friendly hospital environment.

Ideal candidates are empathetic, friendly, and able to collect basic pet histories while maintaining a welcoming atmosphere for clients and staff alike.

Qualifications

• Warm, empathetic and friendly demeanor.
• Able to read the room and adapt to client emotions.
• Comfortable engaging with clients and their dogs and cats.

Responsibilities

• Make clients feel happy, taken care of and in the loop during visits.
• Text clients photos of pets staying for procedures and offer refreshments.
• Assist with charging out clients and schedule follow-up appointments.

Skills

Empathy

Communication

Client service

Reading the room

Job description

Sactown Vet is a newer (we just turned three!) animal hospital in the heart of midtown. We are a Fear-Free and Cat-Friendly hospital looking to change the veterinarian experience. We want animals AND their humans to be comfortable here, and that's where the client liaison comes in.

Our client liaison will be responsible for making sure clients in the hospital are happy, taken care, and in-the-loop with what's going on with their pets. You will be asked to be with clients if they are emotional during visits, text clients pictures of their pets who are staying for procedures, updating clients who have been waiting a long time, offering coffee and water... and doing whatever it is to make them feel comforted and just a little bit happier. Also, you will help charge out clients and schedule follow up appointments.

The right candidate for this position is warm, empathetic and friendly. This candidate needs to know how to "read the room" (going from a happy puppy visit to comforting sad people during a euthanasia is not easy!). The right candidate must be able to collect vitals and be able to obtain a basic history of pets for this position. Must be someone who loves engaging with clients and being with dogs and cats.

Our environment is a friendly, calm environment for both clients and staff. We strive to maintain a healthy and safe workplace culture. We have a no tolerance policy for gossip of our employees.

Physical Demands

This position requires the ability to stand and move for the duration of scheduled shifts (up to 8-10 hours).

Benefits

• Health, dental, and vision insurance
• Employee discount
• Paid vacation and sick time
• Uniform provided
• Retirement plan

Schedule

• Five 8-hour shifts (closed on weekends and major holidays)