Veterinary Client Service Representative

Thrive Pet Healthcare; San Jose (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks

Job summary

San Jose Animal Hospital is seeking a Veterinary Client Service Representative/Receptionist to join our front desk team. The role supports welcoming clients, scheduling appointments, handling payments, and delivering exceptional client care in a fast-paced setting.

The ideal candidate has at least 1 year of veterinary medicine experience and strong customer service skills. This full-time position offers a Monday–Friday schedule with no weekends and competitive hourly pay based on experience.

Qualifications

• At least 1 year of veterinary medicine experience preferred.
• Strong customer service skills and a professional demeanor.
• Excellent verbal and written communication abilities.
• Highly organized with attention to detail.
• Able to multitask and stay calm in a fast-paced environment.

Responsibilities

• Check clients in and out with a welcoming, professional experience.
• Answer phones and assist clients with questions and requests.
• Accurately schedule appointments and manage appointment flow.
• Process payments and ensure accurate client transactions.
• Maintain a high standard of patient and client care.
• Complete MIA calls and follow up with clients as needed.
• Collaborate with CSR team to cover front desk tasks.
• Assist with prioritizing front-desk responsibilities during busy periods.

Skills

Customer service

Communication

Organization

Multitasking

Team orientation

Initiative

Job description

Veterinary Client Service Representative/Receptionist

San Jose Animal Hospital

Schedule: This is a full-time position with a schedule of Tuesday-Friday. No weekends!

Compensation is negotiable based on experience and credentials, with an expected starting range of $19-$24/hour. The final pay will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About You

As a Veterinary Client Service Representative/Receptionist, you'll be one of the first friendly faces our clients see and an important part of creating a positive experience for pets and their families. We're looking for someone who enjoys helping others, stays organized in a fast-paced environment, and thrives as part of a collaborative team dedicated to exceptional patient and client care.

Role & Responsibilities

• Check clients in and out while providing a welcoming, professional experience
• Answer phones professionally and assist clients with questions and requests
• Accurately schedule appointments and help maintain efficient appointment flow
• Process payments and ensure accurate client transactions
• Maintain a high standard of patient and client care throughout every interaction
• Complete MIA (Missing in Action) calls and follow up with clients as needed
• Work collaboratively with the CSR team to complete daily tasks and maintain front-desk coverage
• Assist with prioritizing and managing front-desk responsibilities during busy periods

Our Ideal Candidate

• At least 1 year of veterinary medicine experience is preferred. Candidates with strong customer service experience in a fast-paced office or healthcare setting may also be considered.
• Strong customer service skills and a genuine commitment to client care
• Friendly, professional, and approachable
• Highly organized with strong attention to detail
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking skills
• Able to multitask, prioritize competing demands, and remain calm in a fast-paced environment
• A team player who communicates well and is willing to jump in and support coworkers as needed
• Comfortable taking initiative to complete daily responsibilities without constant direction

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.