Veterinary Receptionist & Client Care Specialist

PetVet Care Centers; Huntersville (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,,

Job summary

PetVet Care Centers’ Carolina Veterinary Specialists – Huntersville is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role combines administrative support with exceptional client service in a busy veterinary hospital setting.

The Care Coordinator collaborates with doctors and clinical teams, manages client communications, scheduling, and data entry, while maintaining calm, compassionate care during high-stress situations.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required.
• Strong communication and customer-service skills.
• Strong organization and multitasking abilities.
• Basic computer proficiency.
• Dependable, positive, and team-oriented.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Job description

PetVet Care Centers’ Carolina Veterinary Specialists – Huntersville is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role combines administrative support with exceptional client service in a busy veterinary hospital setting.

The Care Coordinator collaborates with doctors and clinical teams, manages client communications, scheduling, and data entry, while maintaining calm, compassionate care during high-stress situations.