Veterinary Care Coordinator — Client Experience Lead

Petvet-Care-Centers; Huntersville (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support – Calm app

Job summary

PetVet Care Centers' Carolina Veterinary Specialists – Huntersville is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This busy hospital provides 24/7 emergency and specialty care and emphasizes a culture of care for pets and people.

You will greet clients, schedule appointments, manage the lobby, and assist with basic emergencies while supporting our doctors and staff. We offer comprehensive benefits and a collaborative, team-oriented environment.

Qualifications

• 18 years of age or older to be considered for this position.
• High school diploma or GED required.
• Strong communication and customer-service skills.
• Strong organization and ability to multitask.
• Basic computer proficiency.
• Dependable, positive, and team-oriented.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Communication skills

Customer service

Organization

Multitask

Computer skills

Team player

Reliability

Education

High school diploma

Age 18+

Job description

PetVet Care Centers' Carolina Veterinary Specialists – Huntersville is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This busy hospital provides 24/7 emergency and specialty care and emphasizes a culture of care for pets and people.

You will greet clients, schedule appointments, manage the lobby, and assist with basic emergencies while supporting our doctors and staff. We offer comprehensive benefits and a collaborative, team-oriented environment.