Care Coordinator — Veterinary Receptionist

Mooresville Animal Hospital; Mooresville, Northern (NC, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Parental leave

401(k) with discretionary contribution

Pet discounts

Wellbeing support (Calm, EAP)

CE stipends

Relief fund (Grant Circle)

Local hospital culture

Job summary

PetVet Care Centers’ Lake Norman at Mooresville Animal Hospital in Mooresville, North Carolina, seeks a Veterinary Receptionist (Care Coordinator) to provide outstanding client service and hospital support. This busy full‑service practice values teamwork, care, and growth opportunities for team members.

The role encompasses reception, scheduling, data entry, basic medical emergencies, and customer education, with a 4‑day workweek including Saturdays rotation.

Qualifications

• 2 to 3 years veterinary experience is preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Job description

PetVet Care Centers’ Lake Norman at Mooresville Animal Hospital in Mooresville, North Carolina, seeks a Veterinary Receptionist (Care Coordinator) to provide outstanding client service and hospital support. This busy full‑service practice values teamwork, care, and growth opportunities for team members.

The role encompasses reception, scheduling, data entry, basic medical emergencies, and customer education, with a 4‑day workweek including Saturdays rotation.