Veterinary Receptionist & Client Care Coordinator

Mission Pet Health; Brunswick (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Brunswick Animal Hospital in Brunswick, OH, part of the Mission Pet Health network, seeks a friendly receptionist to deliver exceptional front-desk service and support clinical teams in a busy small-animal practice.

You will manage a multi-line phone system, schedule appointments, maintain medical records, handle transactions, and educate clients on preventive care to ensure top-quality patient experience.

Qualifications

• Customer service excellence and friendly client interactions.
• Strong written and verbal communication skills.
• Excellent organizational abilities and multitasking in a fast-paced environment.
• Collaborative, team‑oriented mindset with the ability to work independently.
• Experience with veterinary software is preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line system, greet clients, reflect compassionate care.
• Coordinate care: maintain accurate records, manage appointments, handle payments to keep the hospital running smoothly.
• Educate clients on preventive care and hospital services to support pet wellness.
• Provide a calm, empathetic presence and treat each pet with care and respect.

Skills

Customer service

Communication

Organization

Teamwork

Vet software (preferred)

Job description

Brunswick Animal Hospital in Brunswick, OH, part of the Mission Pet Health network, seeks a friendly receptionist to deliver exceptional front-desk service and support clinical teams in a busy small-animal practice.

You will manage a multi-line phone system, schedule appointments, maintain medical records, handle transactions, and educate clients on preventive care to ensure top-quality patient experience.