Veterinary Receptionist

Mission Pet Health; Supply (NC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Discounted veterinary care for your-p1

Online discount platform

Teladoc 24/7 access

Job summary

Brunswick Animal Hospital in Supply, NC is seeking a friendly receptionist to serve as the Director of First Impressions, greeting clients, answering a multi-line phone system, and ensuring a smooth check-in/out process. You will support care coordination and financial transactions with a focus on compassionate service.

The role requires excellent communication, strong organization, and the ability to work with a team in a fast-paced veterinary environment.

Qualifications

• A passion for providing excellent customer service and a love for animals.
• Excellent communication skills, including handling stressful situations with good judgment.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure best care for pets.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Team player

Veterinary software

Tools

Veterinary software

Job description

Brunswick Animal Hospital has been a cornerstone of veterinary care in the Supply, NC community since 1976, establishing a reputation as your trusted clinic for pet wellness and comprehensive care. The community's belief in our mission is evident in our excellent 4.7-star Google rating, reflecting the deep trust clients place in our care. When you join our practice, you become part of a deeply rooted legacy focused on providing exceptional medical service while treating every patient like our own. This is where you can truly do your best work alongside dedicated teammates. We understand that successful patient outcomes rely on supporting our teammates. As part of a larger network dedicated to veterinary excellence, you will find a culture committed to continuous professional growth and education. Our network offers resources and support programs designed to help you achieve your career goals, whether you are seeking to expand your skill set or move into a leadership role. You will always have access to internal consultations and mentorship, ensuring you have the necessary resources to succeed and grow in every complex case you manage. The medical standards at Brunswick Animal Hospital allow you to practice high-quality, comprehensive small animal medicine. Our services cover everything from rigorous wellness and prevention protocols to advanced surgical procedures. We prioritize thorough testing and diagnostics, ensuring you have the necessary tools to address complex cases efficiently using advanced care techniques. While we are equipped to handle urgent cases, we also maintain established partnerships for after-hours emergency care, ensuring our teammates maintain a healthy work-life balance without sacrificing patient continuity. Located in Supply, North Carolina, our hospital provides you with an ideal blend of close-knit community feeling and convenient access to the surrounding coastal region. Working here means serving the beloved pets and owners of our immediate community, building relationships that span generations. If you are looking for a supportive environment where a loyal client base truly appreciates your comprehensive care and long-term commitment, Supply is the perfect place to build your career and practice the high-quality medicine you value.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.