Veterinary Receptionist

Veterinary Practice Partners; Leesburg (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

North Oatland Animal Hospital in Leesburg, VA seeks a skilled veterinary receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across front-desk interactions, ensuring a positive client experience in a clinical setting.

The role requires experience managing high-volume front desk operations, strong communication skills, and compassionate handling of emotionally sensitive situations.

Qualifications

• Minimum 1 year of front desk experience in a clinical setting.
• Proficiency with front desk software and appointment scheduling.
• Knowledge of veterinary terminology and vaccination protocols.
• Strong communication and conflict-resolution skills.
• Ability to manage high-volume client interactions with accuracy.

Responsibilities

• Greet and check in clients and patients, verify medical records, and confirm appointment details.
• Answer and manage a multi-line telephone system and inquiries about scheduling, refills, and vaccines.
• Process payments, post charges, and schedule follow-up appointments at checkout.
• Communicate medical information and care instructions compassionately, including end-of-life discussions.
• Maintain accurate EMR and ensure timely data entry in PIMS system.

Skills

Front desk experience

Customer service

Multi-line phone handling

EMR software

Medical terminology

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

North Oatland Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary

$18-$25 per hour dependent on experience and skills

Schedule:

Monday-Friday 8AM-5PM, Every other Saturday 9AM-3PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About North Oatland Animal Hospital

North Oatlands Animal Hospital & Reproduction Center proudly serves Leesburg. We take pride in providing our patients with the best care, doing everything in our hands for the health and safety of your four-legged friends.

We work to make sure your pet is the healthiest they can be, and to reciprocate the unconditional love they give to us.

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