Veterinary Receptionist - Akron, OH

Turkeyfoot-Family-Pet-Center; East Liberty (OH); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

401(k) Matching

Roth retirement savings

Tuition support

Paid holidays

Paid time off

Pet discounts

Job summary

Turkeyfoot Family Pet Center in Akron, Ohio, seeks a friendly and organized Veterinary Receptionist to join our five-doctor small animal and exotic pet practice. You will be the first point of contact, welcoming clients, scheduling appointments, processing payments, and maintaining accurate records with empathy and professionalism.

We offer comprehensive benefits, predictable scheduling with a set day off, no nights or major holidays, and opportunities for growth through continuing education and

Qualifications

• Strong customer service and client-relations focus.
• Excellent verbal and written communication abilities.
• Compassionate communication skills for sensitive conversations.
• Experience coordinating appointments and managing busy schedules.
• Strong organizational and time-management skills.
• Attention to detail updating patient records.
• Ability to multitask and stay organized in a fast-paced environment.
• Confidence discussing invoices and charges with clients.
• Friendly, positive, and professional demeanor.
• Prior veterinary reception experience preferred.

Responsibilities

• Welcome clients and patients with warmth and professionalism.
• Primary contact for clients in person and by phone.
• Schedule appointments and manage a busy multi-doctor calendar.
• Check patients in/out and maintain accurate records.
• Collect payments and process invoices accurately.
• Explain estimates and charges to clients clearly.
• Coordinate communication between clients, veterinarians, and staff.
• Maintain a clean, welcoming reception area.

Skills

Customer service

Communication

Empathy

Multitasking

Organization

Attention to detail

Team player

Veterinary experience

Exotic pets

Calm under pressure

Growth mindset

Job description

Who we are

Turkeyfoot Family Pet Center is looking for a Receptionist!

Position Details

Role: ReceptionistStatus: Full-time, 32–40 hours per weekSalary: Negotiable and based on experienceSchedule: Monday through Friday with rotating Saturdays; no nights, Sundays, or holidays; established set day off each week available if desired

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, up to $2,000 per year in tuition support, flexible spending options, 529 savings plan, and referral bonusesWellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave for eligible employees, generous paid time off, and employee pet care benefitsProfessional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowanceLifestyle Perks You'll Appreciate: Paid holidays, Employee Assistance Program, employee discounts, predictable scheduling, real lunch breaks, and a positive team culture that supports work-life balance

Looking for a veterinary reception role where great client service, teamwork, and a little personality are all part of the job?

Turkeyfoot Family Pet Center is a five-doctor small animal and exotic pet practice in Akron, Ohio, known for high-quality medicine and a supportive team culture. We're looking for a friendly, organized, and compassionate Receptionist who enjoys helping people, loves animals, and wants to be part of a team that genuinely enjoys working together.

Our reception team plays an essential role in keeping the hospital running smoothly. From coordinating a busy multi-doctor schedule to helping clients navigate recommendations, payments, and unexpected concerns, you'll help create a welcoming and organized experience for every family who walks through our doors.

If you're looking for a clinic where your contributions are valued, your growth is supported, and your schedule leaves room for life outside of work, you may have just found your home.

Why You'll Love It Here

• Join a five-doctor practice caring for small animals and exotic pets
• Work with a supportive team that genuinely helps one another — no egos, no drama
• Enjoy predictable scheduling and respect for your time
• Have the option for an established set day off each week
• Work no nights, Sundays, or holidays
• Participate in rotating Saturday shifts
• Get real lunch breaks — yes, actually
• Build lasting relationships with clients and their pets
• Expand your veterinary knowledge and customer service skills
• Take on additional responsibilities and grow your skill set if you're interested
• Receive support through professional development and continuing education
• Work in a positive clinic culture where your contributions matter
• Enjoy occasional coffee runs, ice cream parties, and team meals
• Maintain a healthy balance between work and life outside the hospital

What You'll Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Serve as a primary point of contact for clients in person and by phone
• Schedule appointments and efficiently manage a busy multi-doctor calendar
• Help prioritize scheduling needs and identify appointments that may require more urgent attention
• Check patients in and out and maintain accurate client and patient information
• Collect payments and process invoices accurately
• Review estimates and help clients understand charges and services
• Communicate hospital policies, pricing, and service information clearly
• Answer client questions and route medical concerns to the appropriate team member
• Manage medical record requests and ensure documentation is handled accurately
• Maintain appointment reminders and follow-up communications
• Update client and patient records within the hospital's practice management system
• Help coordinate communication between clients, veterinarians, technicians, and assistants
• Support efficient patient and client flow throughout the hospital
• Handle sensitive or emotional conversations with empathy and professionalism
• Assist with basic administrative tasks and daily front-desk responsibilities
• Maintain a clean, organized, and welcoming reception area
• Jump in wherever needed to support your teammates and keep the day running smoothly

What You'll Bring

• Strong customer service skills with a focus on building long-term client relationships
• Excellent verbal and written communication abilities
• Compassionate communication skills, especially during sensitive or emotional situations
• Experience coordinating appointments and managing busy schedules
• Strong organizational and time-management skills
• Excellent attention to detail when updating patient records and documenting communication
• The ability to multitask and remain organized in a fast-paced environment
• Confidence identifying scheduling priorities and escalating urgent concerns appropriately
• Comfort discussing invoices, estimates, services, and hospital policies with clients
• A friendly, positive, and professional demeanor
• Dependability and consistent attendance
• A team-first attitude and willingness to help coworkers
• The ability to remain calm and composed when the day gets busy
• A genuine interest in pets and veterinary care
• Previous veterinary reception or veterinary hospital experience is preferred
• Comfort working with clients of both small animal and exotic pet patients
• A desire to learn, grow, and take on additional responsibilities

The Extras You'll Actually Feel

At Turkeyfoot Family Pet Center, reception isn't simply about answering phones and scheduling appointments. You'll be an important part of the client experience and an essential connection between pet owners and our medical team.

You'll help clients through everything from routine wellness visits to unexpected concerns and emotional moments. Your ability to listen carefully, communicate clearly, and keep things organized can make a meaningful difference in how families experience veterinary care.

We also believe that a great workplace should support the people who make it successful. That means predictable scheduling, real lunch breaks, no nights or holidays, rotating Saturdays, and the option for a consistent day off each week. We want our team members to enjoy meaningful careers without sacrificing the things that matter outside of work.

And while we take our medicine and client service seriously, we don't believe every day has to feel serious. Occasional coffee runs, ice cream parties, shared meals, and a team that genuinely likes working together help make Turkeyfoot Family Pet Center a place where people can feel at home.

Benefits You Can't Beat

Financial Benefits

• Flexible compensation
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Up to $2,000 per year in Tuition Support
• Referral Bonus Program

Wellness Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental insurance
• Paid parental leave for eligible employees
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Opportunities to expand veterinary knowledge and client service skills
• Support for continued professional growth

Lifestyle Benefits

• Paid holidays
• Employee Assistance Program
• Employee discount program
• No nights
• No Sundays
• No holidays
• Rotating Saturday shifts
• Predictable scheduling
• Established set day off each week available if desired
• Real lunch breaks
• Flexible scheduling that supports work-life balance
• Occasional coffee runs, ice cream parties, and team meals
• Positive and supportive workplace culture

Diversity, equity, inclusion, and belonging are core values at Turkeyfoot Family Pet Center and Vetcor. We're committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.