Veterinary Receptionist

VCA Animal Hospitals; Tulsa (OK); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a family-oriented veterinary hospital as a Client Service Representative. In this part-time role, you will enhance client trust and ensure excellent service for every pet. Responsibilities include greeting clients, scheduling appointments, and providing product information in a supportive environment.

Benefits

Medical, dental, and vision coverage

401(k) plan

Generous personal pet care discounts

Paid vacation for full-time employees

Qualifications

• Strong people skills and professionalism essential.
• Experience in customer-facing roles preferred.

Responsibilities

• Greeting visitors and guiding clients to exam rooms.
• Scheduling and confirming appointments.
• Managing medical records and ensuring a clean facility.

Skills

Customer Service

Professionalism

Job description

Client Service Representative

Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you! VCA Woodland Central Animal Hospital is seeking an experienced part-time Client Service Representative to join our one-of-a-kind 5 doctor GP practice. We are open 7 days a week.

At VCA Woodland Central Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Our hospital has been serving the Tulsa community for over 46 years and we recently added Urgent Care to our general practice. We are AHAA accredited and believe in providing the best care to our patients. We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more!

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

If this describes you, then we want you on our team!

Candidates applying for this position must be available to work opening, closing and rotating weekend shifts!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.