Veterinary Receptionist

Western Veterinary Partners; Tulsa (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

A well-established Animal Medical and Surgical Hospital in Tulsa, Oklahoma is seeking a Client Service Representative to enhance their Reception team. The ideal candidate will manage appointments with a friendly demeanor, provide detailed customer service to clients and their pets, and contribute to a team-focused environment. Full-time benefits are included, and experience in client service or veterinary settings is preferred.

Benefits

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401k options

Personal Pet Discounts

Six paid holidays

Qualifications

• 1+ years of client service experience.
• Previous veterinary experience is highly desired.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service and multi-task.
• Process financial transactions and answer inquiries.

Skills

Client communication skills

Face to face sales

Client/Patient data entry

Attention to detail

Clear team communication

Job description

Animal Medical and Surgical Hospital in Tulsa, Oklahoma is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with a 7:15am-7pm and 7:15am-6p schedule and availability needed Monday-Saturday. Ideally this candidate would work 3 to 3.5 shifts a week. This person must be flexible to work between our Tulsa and Broken Arrow locations.

Full-time benefits and compensation:

• Compensation: $13-$16/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Personal Pet Discounts
• Six paid holidays

Minimum qualifications and skillset:

• 1+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Client communication skills
  • Face to face sales
  • Client/Patient data entry
  • Attention to detail
  • Clear team communication

Animal Medical & Surgical Hospital is proud to serve and surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. We believe in treating every patient as if they were our own pet and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible.