PT Client Service Representative

VCA Animal Hospitals; Marysville (WA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Job summary

VCA Animal Medical Center in Marysville, WA seeks a Part-time Client Service Representative to be the welcoming face of the practice. You will greet clients and their pets, help schedule visits, follow up with clients, and explain services and fees while processing payments.

Responsibilities include managing records, recommending products, and keeping the facility neat and welcoming. The role emphasizes exceptional client service, professional communication, and ability to support the veterinary

Qualifications

• Experience in client service in a veterinary setting is preferred.
• Strong communications skills and a friendly, professional demeanor.
• Ability to explain services and fees to clients clearly.

Responsibilities

• Greet visitors and assist clients and their pets.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Present and explain service fees and process payments.
• Recommend products and services, including prescriptions when appropriate.
• Answer questions about products and services and provide pet care guidance.
• Maintain medical records and hospital paperwork.
• Keep the facility clean and organized at all times.

Skills

Customer service

Phone etiquette

Scheduling

Pet care knowledge

Job description

Come Join the team at VCA Animal Medical Center!

Part time Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement — your pet’s health is our top priority and excellent service is our goal — very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Compensation

• This position pays $20.00 – $22.00 hourly, dependent on experience, education, certification, etc.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com