Client Service Representative

VCA Animal Hospitals; Stamford (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Pet discounts

Job summary

VCA Animal Hospitals in Stamford, CT seeks a personable Client Service Representative to join our team and deliver outstanding client care for pets and their families.

Responsibilities include greeting clients, scheduling appointments, explaining fees, processing payments, maintaining medical records, and supporting hospital operations in a fast-paced environment. We value professionalism and a service-first mindset.

Qualifications

• Experience in client service in a veterinary or healthcare setting.

Responsibilities

• Greet visitors and answer telephones.
• Guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Explain fees and process payments.
• Educate clients on general pet care (e.g., heartworm prevention, flea & tick control).
• Maintain medical records, charts, reports and correspondence.
• Assist with hospital operations and upkeep.

Skills

Customer service

Scheduling

Payment processing

Record keeping

Communication

Job description

We are seeking a Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

• medical/dental/vision and paid vacation (for F/T employees only)
• 401(k)
• generous personal pet care discounts
• and more!
• medical
• dental
• vision and paid vacation/sick days
• 401(k)
• generous employee pet discounts
• and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com