Veterinary Receptionist

Veterinary Practice Partners; City of Rye (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Rye Harrison Veterinary Hospital is seeking a dedicated veterinary receptionist to join our front desk team in Rye, NY. The role welcomes candidates with transferable experience from medical, urgent care, or high-volume customer service backgrounds and provides comprehensive onboarding.

Expect a structured schedule, training on veterinary workflows, software, and medical terminology, plus benefits and a supportive work environment. Salary is hourly with full-time shifts.

Qualifications

• Minimum 1 year in a front desk, receptionist, or customer service role in medical or veterinary settings.
• Strong verbal and written communication, active listening, conflict resolution.
• Experience with scheduling, phones, data entry, and payments/POS.

Responsibilities

• Greet and check in clients and patients at the front desk with a friendly, professional demeanor.
• Answer multi‑line phone system, direct calls, and manage inquiries about scheduling and services.
• Process payments, post charges, and schedule future appointments at checkout.
• Provide compassionate service to clients during stressful pet health moments.
• Enter data accurately and maintain organized records in the practice software.
• Communicate with clinical staff to relay messages and support operations.
• Keep reception and waiting areas clean, organized, and welcoming.

Skills

Front desk

Customer service

Multi-line phone

Data entry

Appointment scheduling

POS / payments

Microsoft Office

Communication

Teamwork

Punctuality

Empathy

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Rye Harrison Veterinary Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary: $20.00 - $23.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full time position with scheduled shifts Monday - Friday from 7:45 AM and 5:45 PM, with one late shift per week from 7:45 AM–7:45 PM. This position also includes rotating Saturday shifts from 7:45 AM–1:45 PM.

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Rye Harrison Veterinary Hospital

Rye Harrison Veterinary Hospital is a full-service, AAHA-accredited facility serving Rye, NY and surrounding communities in Westchester and Fairfield Counties. We care for dogs, cats, and exotic pets, offering advanced medical services alongside boarding and grooming. Our team is committed to delivering outstanding patient care while fostering a positive and supportive work environment.