Veterinary Receptionist

Tenafly Veterinary Center; Tenafly (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO and 401(k) plan

Onboarding and mentorship

Employee pet discount

Job summary

Tenafly Veterinary Center is seeking a friendly Veterinary Receptionist to join our front desk team. We welcome part-time and full-time candidates with strong customer service skills who can handle multi-line phones, data entry, and payment processing in a fast-paced veterinary setting.

No veterinary-specific experience is required; we provide comprehensive onboarding, training, and a supportive environment with benefits, paid time off, a 401(k), and an employee pet discount to keep pets happy

Qualifications

• Minimum 1 year of front desk or reception experience in a medical, dental, veterinary, or high-volume service setting.
• Strong customer service skills with clear verbal and written communication.
• Experience with appointments, multi-line phones, data entry, and payment processing (POS).

Responsibilities

• Greet and check in clients and patients at the front desk professionally.
• Answer and manage a multi-line phone system and schedule inquiries.
• Process payments, postings, and future appointments at checkout.
• Provide compassionate customer service during anxious or difficult news.
• Enter data accurately and maintain organized records in the practice system.
• Coordinate with clinical staff and relay messages for smooth operations.
• Maintain a clean, welcoming reception and waiting area.

Skills

Front desk reception

Customer service

Multiline phone system

Data entry

Communication

Education

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezVet

Job description

Tenafly Veterinary Center is seeking a dedicated and client-focused part-time and full-time Veterinary Receptioniststo join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Employee pet discount because we know your pets are family, too.

Salary:

$17 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule:

We offer both part-time and full-time opportunities with the following schedules:

Part-Time Schedule:

Saturday: 9:00 AM – 3:30 PM

Full-Time Schedule:

Tuesday–Friday: 9:00 AM – 6:00 PM

Saturday: 8:30 AM – 1:30 PM

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Tenafly Veterinary Center

Tenafly Veterinary Center and our sister hospital, Overpeck Creek Animal Hospital, have been proudly caring for pets and their families since 1995. We’re a full-service, community-focused practice offering everything from routine wellness and dental care to advanced surgery and emergency services. Our team is known for compassion, professionalism, and creating a welcoming environment where pets’ comfort comes first. We value collaboration, continuous learning, and building lasting relationships with the families we serve.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

This position offers an hourly pay range of $18 - $22 per hour.