Veterinary Receptionist

Vetpracticepartners; Maine; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Onboarding and Mentorship

Employee Pet Discount

Job summary

Bucksport Veterinary Hospital is seeking a dedicated Veterinary Receptionist to join our team. This full-time role focuses on welcoming clients and patients, managing appointments, and processing payments with a calm, compassionate approach. No veterinary background required; we provide onboarding and training.

You'll work Monday–Friday, 7:30 AM to 5:00 PM, with four 10-hour shifts and no weekend hours. Benefits include medical/dental/vision, PTO, and a company-supported 401(k).

Qualifications

• Minimum 1 year of experience in a front desk or customer service role in a medical or veterinary setting.
• Strong communication skills, both verbal and written.
• Experience with appointment scheduling, multi-line phones, data entry and POS.
• Excellent organization and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and adaptability to new software.
• Reliable, punctual, professional, and able to work independently or in a team.
• Genuine affinity for animals and comfort in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health.
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Front desk/receptionist experience

Customer service

Verbal and written communication

Organization and multitasking

Microsoft Office

Team player

Animal empathy

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Bucksport Veterinary Hospital is seeking a dedicated and client-focused Veterinary Receptionist

to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Employee pet discount because we know your pets are family, too.

Salary: $15.50 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full time position. Monday-Friday from 7:30 AM to 5:00 PM, typically scheduled as four 10-hour shifts. No weekend hours!

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, orezyVet) is considered a strong asset.

About Bucksport Veterinary Hospital

Bucksport Veterinary Hospital is a family-owned, full-service small-animal practice dedicated to keeping pets healthy and happy for life. We provide everything from routine wellness care and vaccinations to diagnostics, surgery, dental work, and emergency support — all in a modern, renovated facility

We believe in preventive care and offer customizable wellness plans that allow pet owners to spread the cost of care over monthly payments while getting access to discounted services and products.

At Bucksport, we treat pets like family. Our compassionate and supportive team collaborates to deliver personalized, quality care in a warm and welcoming environment. If you join us, you’ll be part of a close-knit practice focused on integrity, teamwork, and a genuine love for animals.