Veterinary Receptionist

Veterinary Practice Partners; Suffield (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and 401(k)

Employee pet discount

Job summary

Suffield Veterinary Hospital in Suffield, CT is hiring full-time and part-time Front-Desk Receptionists to be the first point of contact for our veterinary clients. We seek a customer service professional who thrives in a fast-paced environment, communicates clearly, and loves animal care.

We offer a comprehensive benefits package for full-time employees, PTO and a 401(k) plan, plus an employee pet discount. Salary ranges from $18 to $20 per hour, depending on skills and experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred, but training is available.
• Strong organizational and multitasking skills.
• Calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in, confirm details, and escort to exam rooms.
• Process payments, handle credit/debit cards, and schedule future appointments.
• Answer calls for appointments, hospital inquiries, refills, and reminders; make outbound calls.
• Understand vaccination protocols, basic lab tests, common diseases, and veterinary terminology.
• Maintain cleanliness and organization for a positive client experience.

Skills

Customer service

Multitasking

Communication

Calm under pressure

Job description

Suffield Veterinary Hospital is hiring a full-time and part-time Front-Desk Receptionists tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance for full time employees
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary: $18-$20 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: Full-time and part-time opportunities available! Shifts vary, with start times as early as 7:30 a.m. and end times as late as 6:00 p.m. Availability to work every other Saturday from 8:00 a.m. to 1:00 p.m. is required.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred, but we're willing to train you!
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Suffield Veterinary Hospital

Suffield Veterinary Hospital in Suffield, CT, is dedicated to providing high-quality veterinary care with compassion and personalized service. Their team treats each pet as their own, focusing on wellness exams, vaccinations, dentistry, surgery, and more, including care for exotic animals. They emphasize a welcoming environment and offer resources like online pharmacy access and a pet portal for clients.

#CSR