Vet Front Desk: Client & Pet Care Advocate

Vetpracticepartners; Suffield (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k)

Employee pet discount

Job summary

Suffield Veterinary Hospital in Suffield, CT, is seeking a friendly Front-Desk Receptionist to welcome clients and their pets as the first contact. This role involves handling appointments, payments, and calls in a fast-paced veterinary environment, with opportunities for both full-time and part-time schedules.

Applicants should have customer service experience; training is available. Benefits include medical/dental/vision, PTO, 401(k), and an employee pet discount.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred, but we’re willing to train you!
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Organizational skills

Job description

Suffield Veterinary Hospital in Suffield, CT, is seeking a friendly Front-Desk Receptionist to welcome clients and their pets as the first contact. This role involves handling appointments, payments, and calls in a fast-paced veterinary environment, with opportunities for both full-time and part-time schedules.

Applicants should have customer service experience; training is available. Benefits include medical/dental/vision, PTO, 401(k), and an employee pet discount.