Veterinary Receptionist

Eastside Animal Hospital, LLC; Spartanburg, Northern (SC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Eastside Animal Hospital, LLC in Spartanburg, SC is seeking a friendly receptionist to be the Director of First Impressions. You will greet clients, answer phones, and help coordinate appointments while delivering compassionate care.

You will manage medical records and payments, support care coordination, and educate clients on preventative services to ensure excellent patient outcomes. Join a team that values inclusivity and ongoing learning at a walk-in facility with extended weekday hours.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a busy front desk.
• Experience with veterinary software is preferred.
• Flexibility to work weekends and holidays.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Tools

Veterinary software

Job description

Welcome to Eastside Animal Hospital, a locally owned and operated practice located in Spartanburg, South Carolina. We are deeply connected to the community we serve, evidenced by our exceptional 4.5-star Google rating reflecting the trust and respect we have earned from local pet owners. As an independent practice, we prioritize accessible, high-quality dog and cat services, focusing on flexible care options and advanced diagnostics. If you are seeking a supportive environment where you can connect meaningfully with clients and succeed through continuous learning, this is your opportunity.Your teammates benefit from a unique operational structure designed for workflow consistency and accessibility. Eastside Animal Hospital operates entirely as a walk-in facility, only scheduling surgeries in advance, which guarantees that a doctor is always available during our extended business hours, Monday through Friday from 7:30 am to 7:00 pm. This walk-in model provides you with significant opportunities to handle a high volume of diverse medical and urgent cases while maintaining necessary responsiveness. Furthermore, we actively support our Spanish-speaking clients, fostering an inclusive environment where all teammates are supported in providing comprehensive care.You will be empowered to practice modern medicine supported by the latest technology. Our facility is equipped with comprehensive diagnostics, including full digital imaging capabilities, and advanced tools such as electrocautery surgery. This means we can quickly reach accurate diagnoses and implement effective care plans for our patients. We are fully equipped to handle emergencies during our business hours and prioritize preventative medicine through affordable Wellness Plans specifically designed for cats and dogs of all ages, ensuring you can deliver the highest standard of proactive care.Spartanburg, South Carolina, is a growing location where Eastside Animal Hospital is deeply embedded. Joining our locally owned and operated practice means you are supporting a family business that actively invests in the surrounding community. Spartanburg offers a blend of southern charm and economic vitality, making it an excellent place to develop your veterinary career. We are proud of where we live, and we look forward to having you join us here so you can do your best work while enjoying all that the Upstate has to offer.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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