Veterinary Receptionist

Eastside Animal Hospital - SC; Spartanburg (SC); On-site; USD 21,000 - 25,000; Full time

Job summary

Eastside Animal Hospital - SC in Spartanburg, SC is seeking a friendly Receptionist to manage a busy front desk in a walk-in clinic. You will handle phones, greet clients, process transactions, and support veterinary teams with a positive, organized approach.

The role emphasizes compassionate client service, accuracy in medical record keeping, and ability to multitask in a fast-paced environment during extended weekday hours.

Qualifications

• Love for animals and excellent customer service.
• Strong communication under stress and in-person interactions.
• Good organizational skills and multitasking in a fast-paced environment.
• Collaborative, team-first mindset with ability to work independently.
• Experience with veterinary software preferred; flexible weekend/holiday availability.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to support optimal outcomes.
• Embody Compassion and Empathy: provide a calming presence and respectful treatment to clients and pets.

Skills

Customer service

Communication

Organizational skills

Team player

Calm under pressure

Tools

Veterinary software

Job description

Welcome to Eastside Animal Hospital, a locally owned and operated practice located in Spartanburg, South Carolina. We are deeply connected to the community we serve, evidenced by our exceptional 4.5-star Google rating reflecting the trust and respect we have earned from local pet owners. As an independent practice, we prioritize accessible, high-quality dog and cat services, focusing on flexible care options and advanced diagnostics. If you are seeking a supportive environment where you can connect meaningfully with clients and succeed through continuous learning, this is your opportunity.Your teammates benefit from a unique operational structure designed for workflow consistency and accessibility. Eastside Animal Hospital operates entirely as a walk-in facility, only scheduling surgeries in advance, which guarantees that a doctor is always available during our extended business hours, Monday through Friday from 7:30 am to 7:00 pm. This walk-in model provides you with significant opportunities to handle a high volume of diverse medical and urgent cases while maintaining necessary responsiveness. Furthermore, we actively support our Spanish-speaking clients, fostering an inclusive environment where all teammates are supported in providing comprehensive care.You will be empowered to practice modern medicine supported by the latest technology. Our facility is equipped with comprehensive diagnostics, including full digital imaging capabilities, and advanced tools such as electrocautery surgery. This means we can quickly reach accurate diagnoses and implement effective care plans for our patients. We are fully equipped to handle emergencies during our business hours and prioritize preventative medicine through affordable Wellness Plans specifically designed for cats and dogs of all ages, ensuring you can deliver the highest standard of proactive care.Spartanburg, South Carolina, is a growing location where Eastside Animal Hospital is deeply embedded. Joining our locally owned and operated practice means you are supporting a family business that actively invests in the surrounding community. Spartanburg offers a blend of southern charm and economic vitality, making it an excellent place to develop your veterinary career. We are proud of where we live, and we look forward to having you join us here so you can do your best work while enjoying all that the Upstate has to offer.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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