Veterinary Receptionist

Western Veterinary Partners; Sheridan (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Sheridan Animal Hospital is seeking a Client Service Representative to join their reception team. This full-time position requires exceptional customer service skills and a friendly demeanor, as the CSR will be the first point of contact for clients and their pets. Responsibilities include scheduling appointments, financial transactions, and ensuring a welcoming atmosphere for all visitors.

Benefits

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401k options

Paid time off in accordance with site policy

Personal pet discount

Uniform allowance

Qualifications

• 3+ years of client service experience.
• Previous veterinary experience is highly desired.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service.
• Process financial transactions and answer inquiries.

Skills

Great communication skills

Takes initiative

Computer proficient

Phone etiquette

Job description

Sheridan Animal Hospital is seeking a Client Service Representative to join our reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position with availability needed Monday-Friday. No weekends!

Full-time benefits and compensation**:

• Compensation: $15-17 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 3+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Great communication skills
  • Takes initiative
  • Computer proficient
  • Phone etiquette

With a mission centered around community and relationships, our team at Sheridan Animal Hospital has been committed to providing individualized care to our rural community since 2013. Our 5,000 square foot hospital allows us to provide routine and emergency medical and surgical services for small animals, and common pocket pets, with state-of-the-art equipment. Our doctors are supported by a talented team, and we take active measures to encourage our staff’s continued growth and happiness at our clinic and within veterinary medicine. We have a fantastic team full of coworkers who become friends and are happy to work with great clientele.

Our core values:

• Finding the very best individuals to care for pets
• Supporting our team’s education, excellence, and happiness
• Investing in technology and quality medications
• Choosing to uphold the highest standards of veterinary medicine

If you’re interested in joining a collaborative and tenured team, we encourage you to apply. We look forward to hearing from you!

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.