Veterinary Receptionist

Vetpracticepartners; Shawnee (OK); Hybrid; USD 18,000 - 19,000; Part time

Job summary

Shawnee Animal Hospital in Shawnee, OK is seeking a dedicated veterinary receptionist to join our team. This role welcomes candidates with transferable experience from human medical, urgent care, or high‑volume customer service environments who can provide friendly, professional support to clients and patients.

We offer structured onboarding and mentorship, 20–30 hours per week, 2–3 days plus rotating Saturdays.

Qualifications

• Minimum 1 year front desk or customer service in medical or veterinary settings.
• Strong verbal and written communication, active listening, conflict resolution.
• Experience with appointment scheduling, phone systems, data entry, and POS.

Responsibilities

• Greet and check in clients and patients at the front desk; confirm appointment details.
• Answer and manage a multi-line phone system; route inquiries.
• Process payments and schedule future appointments at checkout.
• Provide compassionate customer service to clients under stress.
• Enter data accurately and maintain organized records in the PMS.
• Communicate with clinical staff to relay messages and flag urgent needs.
• Maintain a clean, welcoming reception and waiting area.

Skills

Front desk

Customer service

Appointment scheduling

Multi-line phones

Data entry

Payment processing

Organization

MS Office

Animal affinity

Teamwork

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Shawnee Animal Hopsital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary

$13.00-$14.00 per hour dependent on skills and experience

Schedule

Part-time, 20 to 30 hours per week, 2-3 full days per week and rotating Saturdays

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Shawnee Animal Hospital

Shawnee is a mixed veterinary practice that aims to provide quality care and emergency services at an affordable price in Shawnee, OK. We provide exceptional quality medicine for dogs, cats, exotics, horses, and other large animals. Founded in 1952, Shawnee Animal Hospital has a long history of service and commitment to the health of both our community’s animal companions in addition to livestock.