Veterinary Receptionist

Caring Hands Animal Hospital - Centreville; Shawnee (OK); On-site; USD 18,000 - 19,000; Part time

Job summary

Shawnee Animal Hospital in Shawnee, OK is seeking a dedicated veterinary receptionist to greet clients and manage front desk operations with professionalism and warmth. This role welcomes candidates with transferable experience from medical or dental offices, urgent care clinics, or high‑volume hospitality and customer service, with comprehensive onboarding.

Salary is $13.00–$14.00 per hour for a part‑time schedule (20–30 hours/week, 2–3 days, rotating Saturdays), with mentorship and ongoing

Qualifications

• Front desk or customer service experience in a medical or veterinary setting.
• Strong verbal and written communication; active listening.
• Experience with appointment scheduling and multi-line phones.
• Data entry and basic POS or payment processing.
• Organizational skills and ability to multitask.
• Reliable, punctual, and professional with teamwork.
• Genuine affinity for animals and willingness to work in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk.
• Answer and manage a multi-line phone system and inquiries.
• Process payments and schedule future appointments.
• Provide compassionate customer service during anxious or difficult news.
• Data entry and maintain organized records in the practice management system.
• Relay messages to clinical staff and flag urgent situations.
• Maintain a clean, welcoming reception and waiting area.

Skills

Front desk experience

Customer service

Verbal and written communication

Multi-line phone system

Data entry

Teamwork

Tools

Microsoft Office

POS system

PIMS software knowledge

Job description

Veterinary Receptionist

Shawnee Animal Hopsital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary:

$13.00-$14.00 per hour dependent on skills and experience

Schedule :

Part-time, 20 to 30 hours per week, 2-3 full days per week and rotating Saturdays

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Shawnee Animal Hospital

Shawnee is a mixed veterinary practice that aims to provide quality care and emergency services at an affordable price in Shawnee, OK. We provide exceptional quality medicine for dogs, cats, exotics, horses, and other large animals. Founded in 1952, Shawnee Animal Hospital has a long history of service and commitment to the health of both our community’s animal companions in addition to livestock.

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