Veterinary Receptionist

Gatewayvetsanramon; San Ramon (CA); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Tuition Support Program

Paid Time Off

Employee Assistance Program

Discounts on pet services

Job summary

A supportive veterinary clinic is seeking a Veterinary Receptionist who values teamwork and professional growth. The role includes managing client communications, handling payment processes, and assisting in patient care. Ideal candidates will have strong communication skills and a commitment to providing excellent client experiences. Employees enjoy a fantastic benefits package including health insurance, paid time off, and opportunities for training and development. Join a team that truly has each other's backs.

Qualifications

• Reliability and professionalism in a fast-paced setting.
• A love for teamwork, teaching, and being taught.
• Commitment to compassionate medicine and a great client experience.

Responsibilities

• Answer phones, route calls appropriately, and respond to voicemails promptly.
• Check patients in/out and ensure accurate client and patient information.
• Collect payments, process invoices, and review estimates with clients.
• Handle client concerns with empathy and professionalism, escalating when needed.
• Make outbound calls/texts/emails to confirm appointments and follow up on care.

Skills

Critical thinking

Curiosity

Professionalism

Communication

Teamwork

Job description

Gateway Pet Hospital is a place where you’ll be supported, encouraged, and appreciated. We’re a three-doctor practice ready to hire a Veterinary Receptionist who is excited to learn, jump in, and be part of a team that truly has each other’s backs. If you’re looking for a clinic that will invest in your growth, we’d love to meet you!

Why You'll Love it Here

• A supportive team that genuinely helps each other (no egos, no drama)
• A “better together” culture—wins are shared and challenges aren’t faced alone
• A workplace where being yourself isn’t just allowed—it’s encouraged
• We celebrate birthdays, milestones, and the little wins that matter
• Leaders who listen, value your ideas, and appreciate your contributions

What Our Veterinary Receptionists Bring

• Critical thinking, curiosity, and a can-do attitude
• Reliability and professionalism in a fast-paced setting
• A love for teamwork, teaching, and being taught
• Commitment to compassionate medicine and a great client experience

What You’ll Do

• Answer phones, route calls appropriately, and respond to voicemails promptly
• Check patients in/out and ensure accurate client and patient information
• Collect payments, process invoices, and review estimates with clients
• Handle client concerns with empathy and professionalism, escalating when needed
• Make outbound calls/texts/emails to confirm appointments and follow up on care
• Veterinary Assistant Duties:
  • Obtain thorough histories, vitals, and patient assessments
  • Assist veterinarians during exams, treatments, and procedures
  • Review treatment plans confidently and clearly with pet parents
  • Accurately document patient care and treatments in the medical record
  • Educate clients with compassion, clarity, and confidence

Benefits You Can’t Beat

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Ready to put your skills to work in a clinic that values you? Apply today

Diversity, equity, inclusion, and belonging are core values at Gateway Pet Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.