Veterinary Receptionist

Southern Veterinary Partners; Punta Gorda (FL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated veterinary care team at a hybrid practice that values exceptional client service and patient care. As a Receptionist, you'll play a crucial role in managing client communications, scheduling appointments, and maintaining accurate records. This position offers a fulfilling and financially rewarding experience, where you'll work alongside passionate professionals in a supportive environment. With a strong emphasis on teamwork, empathy, and critical thinking, you can make a meaningful impact in the lives of pets and their owners. Enjoy a variety of tasks in a vibrant community setting, and be part of a recognized organization that prioritizes growth and employee satisfaction.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational Assistance for Veterinary Technician Programs

Teladoc - FREE doctor access 24/7

Discounted Veterinary Care

Employee Assistance Program (EAP)

Collaborative Working Environment

Qualifications

• Experience with veterinary software is preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Schedule appointments and manage client communications.
• Maintain accurate records and documentation for clients and pets.
• Educate clients on preventative care and hospital services.

Skills

Veterinary Medical Terminology

Organizational Skills

Verbal Communication

Written Communication

Critical Thinking

Education

High School Diploma or equivalent

Tools

Veterinary Software

Standard Office Equipment

Job description

Want to be a part of a great veterinary care team? Charlotte Animal Hospital is dedicated to providing comprehensive, high-quality veterinary care with an emphasis on exceptional client service and patient care. We treat our patients like our own! We are a hybrid practice that offers both walk-ins and appointments. We also offer acupuncture and laser therapy.

We are in sunny Port Charlotte Florida with the beautiful Charlotte Harbor in our backyard. We live where you vacation!

We provide teammates with desirable, fulfilling and financially rewarding employment. Our team thrives on being team players and it’s expected that you would too! Great patient care and great customer service is key with any position in our hospital. We would love for you to join our team!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Minimum Requirements:

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Compensation and Benefits:

• Pay range of $16.00-$19.00/hour based on experience.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
• Teladoc- FREE doctor access 24/7.
• Discounted Veterinary Care.
• EAP (Employee Assistance Program).
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).