Veterinary Receptionist

American Veterinary Group; Panama City (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health plan

401k match

PTO

Parental leave

Work-life balance

Disability coverage

Pet care discount

Scrub allowance

Training & growth

Tuition assistance

Job summary

American Veterinary Group is seeking a Veterinary Receptionist for Parkway Animal Hospital to manage front desk operations and deliver outstanding client service in a fast-paced multi-doctor setting.

Responsibilities include answering phones, scheduling, greeting clients, handling paperwork, and reviewing invoices or discharge instructions, requiring clear communication and strong organizational skills.

Qualifications

• Customer service experience required.
• Must be able to lift up to 40 lbs.
• On-site presence is essential to support patient care and operations.

Responsibilities

• Handle front of house duties including phone inquiries, scheduling, greetings, and paperwork.
• Review invoices or discharge instructions and maintain hospital paperwork.
• Communicate clearly and stay organized in a fast-paced, multi-doctor environment.

Skills

Customer service experience

Ability to lift 40 lbs

Professionalism and dependability

People & pet oriented

Compassionate/caring

Flexible hours including weekends

Teamwork

Self-starter

Job description

Veterinary Receptionist

Department: General Practice Hospitals

Employment Type: Full Time

Location: Parkway Animal Hospital

Reporting To: Practice Manager

Description

Our hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital.

The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands‑on environment
• Energetic people‑and‑pet person with excellent work ethic and social and organizational skills
• Be compassionate/caring
• Willing to work flexible hours including weekends
• Can work individually, as well as on a team
• Self‑starter personality that can complete daily tasks without the need for constant direction

Skills, Knowledge, & Expertise

• Prior Customer Service Experience
• Must be able to lift 40 lbs.
• This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in‑person attendance is necessary to support patient care, respond to time‑sensitive needs, collaborate with clinical teams, and maintain the safety and well‑being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands‑on and E‑training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students