Veterinary Receptionist

American Veterinary Group (AVG); Ocala (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health care

401k match

PTO

Parental leave

Work/Life balance

Disability options

Discounted care

Scrub allowance

Training

Tuition assistance

Job summary

American Veterinary Group (AVG) at South Ocala Animal Clinic is seeking a Veterinary Receptionist to provide outstanding client service in a fast-paced, multi-doctor hospital. The role includes answering phones, scheduling appointments, greeting clients, maintaining paperwork, and reviewing invoices or discharge instructions.

Clear communication and organization are essential for success. This on-site position offers hands-on training, growth opportunities, and the chance to join a dedicated

Qualifications

• Prior customer service experience.
• Clear communication and organizational skills.
• Ability to lift up to 40 lbs.
• Willing to work flexible hours including weekends.
• On-site presence is required to support operations.

Responsibilities

• Answer phone calls and schedule appointments.
• Greet clients and maintain front desk flow.
• Handle hospital paperwork and discharge instructions review.

Skills

Customer service

Communication

Multitasking

Professionalism

Team work

Job description

Department

General Practice Hospitals

Location

South Ocala Animal Clinic

Description

Our hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital.

The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
• Energetic people-and-pet person with excellent work ethic and social and organizational skills
• Be compassionate/caring
• Willing to work flexible hours including weekends
• Can work individually, as well as on a team
• Self-starter personality that can complete daily tasks without the need for constant direction

Skills, Knowledge, & Expertise

• Prior Customer Service Experience
• Must be able to lift 40 lbs.
• This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands-on and E-training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students