Veterinary Receptionist

MassVet; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with Company-M?

Job summary

Wilkes County Veterinary Services in Washington, GA, is seeking a full-time Veterinary Receptionist/CSR to join our busy mixed-animal practice. You’ll greet clients and pets, manage phones, schedule appointments, and support the veterinary team while delivering compassionate, organized client service.

You will handle estimates, payments, records, reminders, and educational guidance on routine services and preventive care, contributing to a positive client and patient experience daily.

Qualifications

• Previous customer service, client service, receptionist, or front-desk experience required
• Comfortable with computers, scheduling software, EMR, and multi-line phones
• Excellent verbal and written communication skills
• Friendly, professional, dependable, and empathetic toward animals

Responsibilities

• Greet clients and their pets, check in/out, create a welcoming front-desk experience
• Answer multi-line phones, respond to questions, relay messages to the team
• Schedule wellness, sick, surgical, follow-up, and other appointments
• Communicate professionally with clients about care, vaccines, and costs
• Prepare estimates, process payments, create invoices, and explain charges clearly
• Maintain accurate client and patient records and update documentation
• Assist with appointment confirmations, reminders, and referrals
• Collaborate with veterinarians and staff to ensure smooth client experiences
• Maintain a clean, organized, and welcoming reception area
• Handle sensitive conversations about expenses with empathy and professionalism

Skills

Customer service experience

Verbal and written communication

Organizational skills

Multitasking

Compassion toward animals

Education

High school diploma or GED

Job description

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Washington, Georgia

Description

At Wilkes County Veterinary Services, we proudly serve the pets and people of our community with compassionate, personalized veterinary care. As our practice continues to grow, we are looking for a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our team and become an important part of the client and patient experience. If you enjoy working with people, love animals, and thrive in a busy veterinary environment, this is an opportunity to build your career while making a meaningful difference for pets, their families, and the veterinary team. Our Client Service Representatives are often the first and last impression of our practice. You will play a key role in creating a welcoming, organized, and efficient experience for every client while helping our medical team provide excellent patient care. Because we are a mixed animal veterinary practice, our front desk team supports a diverse range of patients and clients. You'll interact with pet owners, coordinate appointments, communicate with our medical team, and help keep the hospital running smoothly throughout the day.

Key Responsibilities

• Welcome Clients and Patients: Greet clients and their pets warmly, check patients in and out, and create a friendly, professional front-desk experience.
• Manage Phones and Communication: Answer multi-line phones, respond to client questions, take accurate messages, and communicate important information to the veterinary team.
• Schedule Appointments: Coordinate wellness, sick, surgical, follow-up, and other veterinary appointments while helping maintain an efficient daily schedule.
• Support a Mixed Animal Practice: Communicate professionally with clients seeking care for a variety of animal species and help direct questions or concerns to the appropriate team member.
• Client Service and Education: Explain routine services, vaccinations, medications, preventative care recommendations, and post-visit instructions while knowing when to involve a veterinary professional.
• Estimates and Payments: Prepare and review estimates, process payments, create invoices, and communicate financial information clearly and compassionately.
• Medical Records: Maintain accurate client and patient information, update records, scan and file documentation, and ensure important information is communicated appropriately.
• Patient and Appointment Follow-Up: Assist with appointment confirmations, reminders, medical follow-ups, prescription requests, referrals, and other client communications.
• Team Collaboration: Work closely with veterinarians, veterinary technicians, veterinary assistants, and management to ensure excellent patient care and a smooth client experience.
• Reception Area and Hospital Support: Help maintain a clean, organized, professional, and welcoming front-desk environment.
• Handle Sensitive Situations: Provide calm, compassionate, and professional service when clients are worried, emotional, or navigating unexpected veterinary expenses or medical concerns.

What We're Looking For

• Previous customer service, client service, receptionist, or front-desk experience required
• Previous veterinary, animal hospital, medical office, or healthcare experience highly preferred
• High school diploma or GED required
• Comfortable using computers, scheduling software, electronic medical records, and multi-line phone systems
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast‑paced veterinary environment
• Friendly, professional, dependable, and approachable
• Compassionate toward animals and empathetic toward their owners
• Comfortable discussing estimates, payments, and financial information with clients
• Ability to work effectively as part of a collaborative veterinary team
• Willingness to learn and develop additional knowledge of veterinary medicine and client service

• Monday - Friday: 8:00 AM - 5:30 PM
• Rotating Saturdays: 8:00 AM - 12:30 PM
• Sunday: Closed
• Full-time schedule with consistent availability during clinic operating hours

What We Offer

We believe taking care of our team is just as important as taking care of our patients. Full-time team members are eligible for a comprehensive benefits package and career-development opportunities, including:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Mental Health and Wellness Resources
• Employee Discounts on Veterinary Services and Pet Care
• Professional Development and Training Opportunities
• Tuition Reimbursement Opportunities
• Continuing Education Support
• Opportunities for Career Growth Within Veterinary Medicine
• Supportive training and onboarding to help you succeed in your role

Why Join Wilkes County Veterinary Services?

• Join a close-knit veterinary team that genuinely cares about its patients, clients, and one another.
• Work in a mixed animal veterinary practice where every day brings something different.
• Build valuable experience in veterinary reception, client service, animal health, and practice operations.
• Develop your knowledge of veterinary medicine while working alongside experienced veterinary professionals.
• Make a meaningful difference for pets and the people who love them.
• Become part of a team where your work at the front desk directly contributes to excellent patient care.